Holiday Inn Express Cardiff Bay by IHG

Breakfast was good with a reasonable selection of hot and cold choices. The staff were amazing and did their job with the utmost professionalism, patience and in a friendly manner. The beds were comfortable.

Unfortunately, any positive thoughts, were totally forgotten, due to the large list of dreadful negatives. Yes, our stay coincided with the extremely hot weather, however we checked before arrival, that the rooms had air conditioning and were assured that there was an air cooling system. I guess they were obviously thinking about the couple of basic half broken, plug in fans, that you might get, if you were lucky!! We were told that they would bring one to our room, when this didn't happen we personally had to search for one the next morning when people were checking out. The temperature in our room, would have broken all the health and safety rules possible! The window in the room was fixed with a security stop, which also wouldn't close, meaning that there was a lot of traffic noise. There was virtually no water pressure, so the shower trickled and the tap on the basin, was so badly fitted, that you couldn't turn on the cold water, as the lever was stopped by the side of the basin. Basically I would strongly advise you not to use this hotel. Belonging to the IHG chain suggests a reasonable standard, unfortunately this one failed.

Hotel was absolutely fine breakfast was ok staff were helpful and friendly but was ruined by by the aircon being a con and the fan provided was useless. Shame really

really

Staff were very helpful and friendly

The air conditioning could not cope with the extreme temperatures . The first 2 nights were unbearable and we had very little sleep. Electric fans were provided for the last night which improved.

The bay

Dont think 100 for a single night in rooms of them sizes is accaptable

Personale cordiale, gentili e disponibili. con le persone che lavorano dentro non ho avuto nessun problema

Parcheggio a pagamento non dichiarato da nessuna parte (basta scriverlo...). Chiediamo se possiamo arrivare una mezz'oretta prima del check-in e la risposta è "potreste non trovare pronta la camera..."... e va beh pazienza, aspetteremo... arriviamo dopo l'orario di check-in (ci siamo organizzati...), ma la camera non è ancora pronta... Ma allora!!! Meno male che il personale è stato più che gentile e che la distanza dal centro è pari a un quarto d'ora..

The male receptionist was very helpful. Room clean.

The breakfast could of benefited with fried eggs. We were a bit concerned to be told when we were checking out that we owed £12 from the bar when we paid cash at the time and the cost was £8.40.!!