Quality Inn Grove City - Columbus South

Exactly what we needed for the price! Got a good night sleep and clean.

Nothing major but the bathtub wouldn’t fill.

Location

Elevators were out of order, makes it hard when your room is not on the main floor and my husband has knee problems. Bed was definatly not a queen as stated.

My husband and I were in town for a graduation and, after struggling to find a hotel with availability, booked a room at your property. Upon check-in, we were informed that the elevator was out of service and our room was on the third floor. This was especially difficult because my husband has severe back and lung issues. Once in the room, we were disappointed by its condition. The carpet appeared dirty, the bathroom walls and tile needed cleaning, and the room generally did not meet our expectations. The following morning, despite being approved for a late checkout, housekeeping attempted to enter our room multiple times between 7:00 a.m. and 11:00 a.m. After returning home, I realized I had left a brand-new dress with tags hanging in the closet. When I contacted the hotel, I was told it was not found and that housekeeping may have thrown it away. I find that explanation hard to believe, as it was a new dress with tags attached. I am also concerned that no one contacted me if the item was found. I would appreciate a thorough search for my dress and an explanation of the hotel's lost-and-found procedures. This entire experience was disappointing, and I hope management will take the time to address these concerns.

Breakfast

Room was not cleaned in between the 2 day stay therefore no clean towels were left.

Elevator broke

Property is in great location near OSU campus. Really enjoyed the blue “club like” lights above the couch.

The elevator was not working. So, had to walk to third floor and then walk all the way across the building to my room. Also, key cards did not work, two straight times after new ones. However, employee at front desk walked up to third floor on third try of cards to help me get a new room. Another negative was only received one towel in room, but that’s probably because I wasn’t initially supposed to be in this room.

Very clean

Nice staff

Room was very small, the photos on line made it looked bigger. Bed springs were popping and was very uncomfterable