Leptos Panorama Hotel

The Front Desk Customer Service was Exceptional! The hotel is clean, has a beautiful viewof the ocean, infinity pools and is located on bus routes that can take you easily to town and beaches. The daily breakfast that was included was amazing as well.

The location was fantastic as it was only a 20 minute bus journey into Chania town and where the hotel is on the island made it easier to get to the likes of Balos and elafonissi beaches. The hotel itself was really nice and we were very fortunately upgraded to the executive wing which came with the added benefit of a secluded swimming pool and bar area.

Property was beautiful. Breakfast was great. Rooms were definitely outdated overall.

Our stay at Panorama Hotel was truly elevated by the amazing crew, especially Georgia and Maria. From the moment we arrived, they made us feel welcomed, cared for, and completely at ease. Their attention to detail, warmth, and genuine desire to ensure our comfort did not go unnoticed. Every request was handled with a smile, and their personalized service made a lasting impression. The hotel itself was beautiful, comfortable, and perfectly located. It’s rare to encounter such dedication and quality—our experience was beyond expectations. We would return in a heartbeat for both the hotel and the incredible staff!

Rooms small and dated.

Amazing property! Best all inclusive food by far and staff was great! From the front desk to the be and buffet everyone was pleasure. 10-12 min drive to the Old Port and some good restaurants within walking distance. I will definitely be back!

Schöne Aussicht, freundliches Personal, leckeres Essen

The view from the outdoor areas was stunning and countered the dates indoor facilities especially the rooms. This is clearly not a 5 star hotel. The meals are all buffet style and the layout makes it difficult to navigate and work out what to select. The outdoor bar staff were friendly and helpful but the reception staff less so - quite brusque and not very helpful in terms of things to do in the area or providing local knowledge. They were not keen to engage in dialogue.

Hotel was nice with plenty of amenities, but not really within walking distance to any shops or restaurants. It’s about a 10 minute cab ride to old down town Chania. If you’re looking for a place with multiple pools and plenty of areas to hang out, look no more. We had the room with our a semi private pool as soon as you walked out the back door. Rooms were spacious and very accommodating. We ate the buffet dinner here once and it was mediocre. The food just didn’t taste like some of the other food we had in the area. It’s moderately priced but we felt you could do more elsewhere. Breakfast was fine though. Plenty of options and it wasn’t bad.

Good views Poor customer service and breakfast