Maravida Boutique Hotel & Resort

How do I request a refund for my visit? The noise in our room is unbearable. We are getting readings of 75-80 decibles on average in our bedroom peaking at 95 decibles at 12:15am from the fireworks over our room which we were not previously informed of. I asked the front desk if there is anything they can do about the noise or if they could at least provide us with ear protection so we could fall asleep since the party and noise continue until 2:30am. He told me to put toilet paper in my ears but they don’t have anything and everywhere is closed so I can’t buy any. The service is horrendous, the lack of empathy is astounding, and the management is greedy. Some other experience were when I asked about laundry service and was informed it would cost $81 to wash 10 pairs of underwear, 2 pairs of shorts and 4 shirts. I asked the local laundry service and they will wash it for $10. Pure greed. Additionally, there was a miscommunication between the booking agency and the hotel when I tried to modify my 8 day reservation and turn it into 6 or 7 days so I could visit the mountains with my wife. The change was made online but I was later informed by the hotel they didn’t approve it and I would not be getting my money back and would have to pay for those nights again due to the error. It was only after three calls with greedy management that they agreed to reinstated those nights instead of having me pay for those nights again. Their location is great, food is great, but their drinks are ok at best and extremely expensive. Additionally, their complementary surfboards are in terrible condition.

Very easy to access the town from hotel. Staff very friendly. Breakfast very nice and plentiful. Lots of secure parking. Beautiful view from terrace.

Room tired and needs remodeling. Bed against the wall made it hard to get in and out.

I love how close it was to the beach, the room was nice. Nicole cleaned my room every day, and she was fantastic, friendly and cooperative with all of my request., the pool and bar area are beautiful, the fitness center was below average it could use some attention, they kept the place very clean. That’s important to me when I stay somewhere.

As far as the property goes, the ceiling fans in the rooms are kind of dated the one in my bedroom didn’t work at all, the last night I was there Nicole was off and someone else cleaned my room and they used like a dirty mop so it had a bad smell, but Nicole was amazing. I wish she didn’t have the day off selfishly I know she needs time off.,

Emplacement

Besoin de rénovation dans les chambres Lit avec armature en bois, très bruyante et haute

Well located hotel, decent breakfast with nice view by the pool. The staff was kind

Les photos sont très représentatives de la réalité. Les chambres et l’espace communautaire sont toujours propres et bien entretenues. Le personnel est accueillant et toujours à votre disposition si vous en avez besoin. La plage est à quelque pas de l’hôtel. Nous avons adoré notre séjour!