Hotel Indigo Cleveland Downtown by IHG

Property was easily accessible, very nice and helpful staff members.

Shower floors looked unmaintained.

wanted to share some feedback from our stay last night when we were in town for the Cavs game. First, I just want to say your staff was genuinely great—everyone we interacted with was really kind, helpful, and quick to fix things, which we appreciated. We did have a couple issues, though. When we first checked in, the room didn’t have the sleeper sofa we were told it would, so we had to switch rooms. Not a huge deal, and I appreciate how quickly that was handled, but the bathtub in the original room was also dirty, so I’m glad we moved. In the new room, we also had trouble with the air conditioner, which didn’t seem to be working properly and made the room uncomfortable. The biggest issue was early the next morning. For over an hour, there was a lot of noise right outside our room from housekeeping. It wasn’t just normal talking—it was loud conversations, laughing that honestly sounded like shouting, slamming things around, and what sounded like garbage bags being opened over and over again. It was constant and right outside our door, so it completely woke us up and made it impossible to get back to sleep. There were also people yelling outside, but the noise from the hallway was really the main problem. I totally understand that hotels are busy, but that level of noise for that long, especially that early, was pretty frustrating and not what we expected. I’m sharing this because I do think something like this should be looked into, and I’d really appreciate if you could consider some type of partial refund or credit toward our stay. Thanks again for the kindness from your staff—we did notice and appreciate that. I just wish the overall experience had matched that.

wanted to share some feedback from our stay last night when we were in town for the Cavs game. First, I just want to say your staff was genuinely great—everyone we interacted with was really kind, helpful, and quick to fix things, which we appreciated. We did have a couple issues, though. When we first checked in, the room didn’t have the sleeper sofa we were told it would, so we had to switch rooms. Not a huge deal, and I appreciate how quickly that was handled, but the bathtub in the original room was also dirty, so I’m glad we moved. In the new room, we also had trouble with the air conditioner, which didn’t seem to be working properly and made the room uncomfortable. The biggest issue was early the next morning. For over an hour, there was a lot of noise right outside our room from housekeeping. It wasn’t just normal talking—it was loud conversations, laughing that honestly sounded like shouting, slamming things around, and what sounded like garbage bags being opened over and over again. It was constant and right outside our door, so it completely woke us up and made it impossible to get back to sleep. There were also people yelling outside, but the noise from the hallway was really the main problem. I totally understand that hotels are busy, but that level of noise for that long, especially that early, was pretty frustrating and not what we expected. I’m sharing this because I do think something like this should be looked into, and I’d really appreciate if you could consider some type of partial refund or credit toward our stay. Thanks again for the kindness from your staff—we did notice and appreciate that. I just wish the overall experience had matched that.

Location was perfect

The bathroom could be much better. Toilet paper to far away from toilet. Stained tub and corner of wall

Great location

Parking fees are crazy