Days Inn & Suites by Wyndham Caseyville

Room was dirty, the door lock fell off and the shower leaked. The hallway smelled of dirty feet and BO.

Nothing

The room was dirty. There was no microwave or refrigerator. Seen some cockroaches. Bathtub was dirty.

The only saving grace was a Cracker Barrel next door

Room was dirty, very little selection for breakfast, a lot of fly in rooms. They real need some help to get this place back in shape. That do try to help,

Dirty room,no towels Building is in bad condition inside and out They had to unlock the room every time because the card readers were not working

Needed a short stay driving straight through the night. Reserved, paid and confirmed via hotels.com. texted 2 hours prior letting them know our eta. Recieved text confirmation thank you…look forward to seeing you… arrived at the time i said i would after my 10 hour drive. Went to front desk and was asked if i have a reservation. i showed the employee my email confirmation and gave my name. He appeared to look it up then looked at me and said, “I’m sorry but all rooms have been booked, we dont have a room for you.” Tired and out of patience, I used an explicative and walked out to check on my son and our two puppies we just picked up from the breeder. Called my wife and gave her an update to which she replied, “no, they charged the card already” Mind you, it is midnight at this time. I walk back into the hotel and a manager of sorts was now at the desk and I began to ask for a refund when he said, “this guy is new and doesn’t know..I have a room for you” I said being new is not an excuse but whatever, just give me the key I just want to sleep for 4 hours. This is where it got weird. He charged me $20 for my two 7 lb puppies… $10ea. they are asleep in a small crate. I said, what?! They will not leave this crate.. again, whatever. There is no key, he has to unlock the room for us as the magnet system doesn’t work? Get in room, only one light (bathroom vanity) works. We sleep. Wake up sick. black mold everywhere that we couldn’t see in the dark. gross!

Hotel very ran down, phone in room no cords so couldn’t call front desk for towels and washcloths. (Room didn’t have any) was only give one of each said that’s all they allowed.. covers had burn holes, mice sticky traps everywhere.. very horrible hotel

I still have not received my refund I never stayed at the hotel due to it being roaches holes in walls no shower curtains and lights not working I need my refund back