Manteo at Eldorado Resort

The views from the location are amazing. The hotel itself is maybe a 3 star in need of a big renovation. The hallways boast new carpet and a fresh look, but it stops there. Tired furniture, outdated fixtures and appliances, slow elevator, and management & staff who just don't care. They told me they offer room service, but when I went to order, I was told there was no one to deliver it to the room. Surely someone is cross trained to do that. The boardwalk was closed for repairs and has been for a while, but there was no mention of that when making the reservation. The biggest issue was no heat on our final night. A call to the front desk and was told maintenance would be there shortly. Two hours later, no maintenance, and another call to front desk where the girl argued with me that she sent maintenance. I was in the room, they never came. About 20 minutes later, maintenance came, but could not fix it. They brought a small space heater and told me I would need a second one and they would be right back with it, guess what, they never returned. I called twice to speak with the manager. Not available, in meetings. Asked for the manager at check out, not available, in meetings. Finally the manager called me that evening after check out, listened to my concerns, and told me he would review my folio and email me back letting me know what adjustment could be made. I asked for one night comped. Guess what? No email. I finally told my story on their guest satisfaction survey and two days later the manager emailed me and gave me 50% off one night plus a refund of the resort fees, which I was not to be charged to begin with as it was a part of the group deal negotiated. The most disappointing was that no one, including management followed up on a guest concern in a timely manor. I am eager to read the response to this review that will sound like the same response to all of the other many 2 and 3 star reviews. We take it seriously, we will use it to improve, blah blah blah. Taking it seriously is following up with the guest in a timely manor and not blowing them off until they write a review. Stay elsewhere, if you experience an issue, you will wish you had.

Location is superb with beautiful waterfront views. The dining room/lounge is elegant and appealing but the food quality is mediocre at best. The room furnishings are worn and dated, likely 20 years old.

There was movie or something being shot at the property so there was limited access to the amenities. The hot tub was not very clean and there were no towels, even after the requested from the front desk and they told me they be delivered right away. Overpriced for the quality of room.

Beautiful location, enjoyed the pool.

We really missed the beautiful breakfast service that used to be on the patio. Also the boardwalk is one of the special parts of the resort so please get it repaired. Many people were disappointed to have the waterfront walkway inaccessible.

Beds and bathroom felt clean. I think our unit needs a new dishwasher. Very dirty down beside the washer/dryer. It could stand new carpet in the living room and definitely a paint job. I don't think anyone cleans the windows on the outside. It's just that when you pay that much money for a stay, you expect a bit more. The staff was great, so friendly and helpful. The property was beautiful. They were filming a movie when we were there so parts of the hotel and amenities were shut down at times. The crew of the movie were very nice and it was kind of cool watching them.

Close to a spectacular lake view. Nice Restaurant and a littlenshop available. Wather bottle as present fot refulling at watherstations (green the world) Coffee station, superfriendly staff.

Only one elevator. Bad enough but had a movie shoot on top floor and movie equipment being moved in and out using only elevator causing long waits. Many upset people

Disappointing Stay at Manteo Resort Despite High Expectations After a busy 2.5-week journey from Vancouver stopping off at other beautiful locations and hotels for our 25th anniversary , we were looking forward to relaxing at Manteo Resort, we were into the last few days of our 3 week trip. Unfortunately, our experience didn’t live up to the expectations set by the “Delux guestroom, lakeside ” that we booked. The view was obstructed by overgrown trees and a smelly stream, making the promised lake view nearly nonexistent. The balcony was small and basic, with cobweb covered furniture that clearly hadn’t been used or maintained. While the bed was comfortable and the room itself pleasant, the bathroom was cramped and oddly designed the basin was located outside the bathroom door in the main room. There was also an awful noise which vibrated in our room and our friend’s room , we presume this was from the air conditioning motors . It could also be heard in the corridor. Our friends had a disturbed nights sleep with there door rattling all night , so they did complain to reception and were moved to another room which was overlooking the carpark ( not what they paid for ) the hotel have offered a free night but as we are from the UK this isn’t an option. We were disappointed to find the boardwalk closed for repairs, with no prior notice given. Additionally, the beach walk was inaccessible due to private ownership, limiting outdoor options. Dining was another challenge. Both the Manteo and Eldorado bars/restaurants were too busy to accommodate us, and we ended up at a nearby café on arrival to grab a drink only canned sodas or coffee were available. There are no restaurants in close proximity to the resort other than at the hotel , and the nearest options required a mile-long walk. While this wasn’t an issue for us, it could be difficult for older or less mobile guests. Overall, while the resort had some redeeming qualities, the lack of communication, limited amenities, and underwhelming room features made for a disappointing end to our trip. We booked our trip through our local independent travel agent who is a Specialist in Canadian trips so will be feeding this information back to her .

Wont use expedia again to do my bookings.

Indoor pool was under construction which we didn't know when booking. Outdoor kind of cold to go into pool. Otherwise overall experience was good.... beautiful view of lake and mountains. They arranged nice surprise cake for my mom's birthday, which was nice. Thanks