Windsor Arms Hotel

The experience was 5*. I found the British and traditional style quite refreshing from modern hotels. The experience was very, very nice. They had my luggage put in the room. They gave me a tour of the property. It was a small bottle of Prosecco in my room to enjoy. Some cookies were delivered in the evening. I found the entire experience very very, relaxing and sophisticated. I would highly recommend this property.

Staff are excellent. The hotel is a small gem. It has a lovely intimacy about it. The rooms are very high quality. The only downside is that if you are looking for a top-flight gym/spa facility, this isn't the place to go. It's a place to go for a quiet romantic stay in the city. Also, the TV package sucks. Does it really cost that much to bring in SportsNet and a higher quality cable service?

I recently stayed at this hotel and had an absolutely terrible experience. First of all, the check-in process was a nightmare. The staff seemed completely disorganized and unprepared to properly communicate and resolve issues, leading us to "figure it out." Their so-called "Continental breakfast" was a complete joke. The options were extremely limited (muffin, croissant, and coffee); to make matters worse, there were flies around the food. It was disgusting and completely unacceptable for a so-called "luxury hotel." The staff at this hotel were extremely rude, which was evident in their attitudes. As we waited for our room, I wanted to explore the perimeters of the hotel, but they had most of the area secluded for a wedding later on that day; as I attempted to walk, one of the receptionists yelled at me from the other side of the room like I was committing a crime. I felt absolutely disrespected (they could have come at me and respectfully explained that this part of the hotel was reserved for later). Next, I went to the second store of the hotel, where I was followed by a footman, making the whole experience even more unpleasant. As if that wasn't bad enough, the cleanliness of the hotel was appalling. The carpets, sofa, and shower were all dirty and looked like they hadn't been cleaned in ages. It was absolutely revolting to call this place a 5-star hotel. To top it all off, I received no room service; I left a "service please" sign at the door without success, I had to request towels (sandpapers) before going to an event and request service face to face to someone at the guest service. We made complaint through our concierge, but the hotel management cannot care less. I would never recommend this hotel to anyone. It was a complete disaster from start to finish.

The property had a very unique eclectic old world charm. The staff was very welcoming and friendly. It’s a hidden gem!

We had a perfect getaway night. Our suite was luxurious and comfy, the staff couldn’t have been kinder or more helpful. What a gem.

Everything excellent!

First, advice: do a walk thru of the mini bar with staff & document it at the beginning of your stay. Second, the hotel decor is very charming, our suite beautiful if just a little run down—a lived in feeling— the spa after hours for guests was a dream. Included breakfast pastries and turndown cookies, delicious—now my favorite cookies ever. The spa services including massage and the little salt cave totally worth it. Tip-if you turn off the salt lamp it's as dark as a sensory deprivation chamber or a real cave. The only downside is that we were charged for the minibar which we did not use and which they said we would not be charged for as we left. They reversed the charges eventually. Tip 2-Since they do not know how this happened, I don't know how they'll stop it from happening again. I'd definitely enjoy the hotel again, but take precautions to not risk random charges.