Fairfield Inn & Suites by Marriott Memphis East Galleria

I stayed here as well as a co-worker. We repeatedly had problems with our door keys. We had to be let into our rooms when we first arrived because there was some sort of problem. Then when we did get keys those keys more than once only worked once and then I had to get another key especially was that true when they had come to service my room, When they did come I actually had to go get coffee for my room as none was left.

The elevator wasn’t working for my entire stay of 4 days, the TV wasn’t working…the bathtub had no stoppers…the bathroom mat was dirty on arrival…,the breakfast was horrible…they didn’t make fresh eggs…no fruits or anything else…,customer service was poor…I can go on and on…don’t expect this of Marriot

Will never be staying here ever or recommending anyone else

Staff was. Pleasant and helpful

The Tv did not work in the first room we were put in. The next room which we were told was the only one available the bathroom light did not work, we requested it to be repaired but it never happened. We were there for 3 nights. We requested coffee but the only had decaf

Lots of good places around

The carpet had wholes in several places throughout building. Definitely time to replace and renovate

I have stayed a several Marriott hotels and have been very satisfied. This one, not so much. While the staff was friendly and helpful, the building needs some work. The front automatic doors struggled to open and sounded as if they were going to come off the rails. My room had no remote for the TV so I asked the desk and was immediatly handed a remote, but the OK button did not work so I could not enter anything. They then went to unoccupied rooms, found me one that did work, but the internet for the TV was down so none of the apps worked. There was a pleasant smell from a plug in when I walked into the room. It ran out of juice the next day and I realized why it was there. The musky smell of urine and wet dog came wafting to my nose. Luckily, I wasn't spending a lot of time in the room as my day kept me out of it.

Pool is inside so it strongly smells like Clorox and breakfast had limited options.

The property is getting old and needs to be renovated and updated.