Microtel Inn & Suites by Wyndham Seneca Falls

bed bugs

Mary was a great and friendly receptionist. The room was very small, but we had everything we needed. Our only actual complaint was the luggage cart, not a good 1st impression, one wheel was broken and another flat. It was worth 3 trips to the car with luggage, etc, not to have to use it again.

GREAT

The property was okay for a one night stop. The room is very small. Breakfast was a package of store bought bread in the wrapper and a broken pancake machine.

Parking area was very safe, grounds not kept up, grass a foot high, staff was excellent, room was clean, great service. TV did not work, couldn't get remote to communicate with tv providers (spectrum) equipment, staff even tried.

Check in was confused but the staff worked hard to sort things out.

NEVER book a room here. I stayed at this hotel for maybe 6 hours because the hotel staff gave my room away to someone else while I was staying there. While I was sleeping another guest had a key to my room and would have accessed my room had I not deadbolted the door. I was jolted awake and terrified that someone was trying to get into my room while I was sleeping. The front desk worker (who was also the person who checked me in) knocked on my door and only asked how long *I* had been there and then left, no apologies or anything. Then they called my room and asked for my name, clearly showing that they had no idea who I was or any record of me, even though I made this reservation months in advance. All confidence in this establishment was lost and I had to pay a large amount to stay at another hotel that same night. No one came to check on me or apologize after the incident, and when I left I was understanding that mistakes happen, but when I asked for a full refund, they wouldn't give me a full refund only for the second night. So they will just take your money and do not care about you or your belongings.

We visit Seneca Falls several times a year. We always stay at the Microtel. They always exceed our expectations.

In a 4 person room we only had 2 of each towel & washclothes. We were there for 3 days (Thurs-Sunday). I had to ask for towels and told I had to give them our dirty towels. But then they didn’t have enough washcloths. All I asked for was towels to get us through our stay. I’ve never had such difficulty getting clean towels. Very frustrating when we were in and out a lot and one day I failed to get towels for the next day. Normally there are plenty of towels at hotels where we never need to ask for them. Go to the front desk and they tell me to see the laundry person for towels. I’m the guest running around trying to get towels for our room for the next day and everyone pushing me off to someone else. We were in a double queen with only 2 towels.

I called for service, because my TV was not working right. She asked me what room and I asked my girlfriend what room and she said 146 in the girl hung up on me. The breakfast area had a TV. I asked the girl to put it on she turned it on, but said she needs to get the remote. She came back and said sorry. No TV.