Paradisus by Meliá Fuerteventura – All Inclusive

Aucune information dans l'hôtel, sur les eventuelles activités à pratiquer (nous avons decouvert un cours d'aquagym la veille de notre depart, avec seulement 3 participants dans l'eau), aucun panneau informant les touistes des endroits de l'île a visiter.

L’hôtel est dans un endroit où il n’y a absolument rien autour à faire à pieds.

Servicio inexistente ,poca facilidad para los clientes ,recepción desatendida ,imposible cenar más tarde de las 21 h.

Nothing

Overall a very nice hotel and beach is beautiful. However staff, especially at reception/check in, need to improve efficiency as it took 50min to check in. Parking spaces are limited, I had to park off road near the beach few minutes walk from the hotel. Which is not great when you have luggage to carry

Hotel is a bit hotel, but still comfortable and enjoyable. Food is good. The staff could be improved.

The main pool was closed, as was the Oasis restaurant, despite us speaking to the hotel 2 days before our arrival and being assured only the gym would be. Ditto the poolside loos. The place felt woefully understaffed, with the waiters, chefs and bar staff doing their best to keep up - and working themselves ragged. There were only 2 water points in the main restaurant, and only one place in the outdoor area (bottles of wine were available at mealtimes, but not water), making it a faff to keep a family with small kids hydrated. Hospitality staff were helpful and worked hard, but the front desk were mainly uninterested and sometimes downright rude. There were also some ridiculous instances; asking for a plaster at front desk, all we got was a shrug and “go to mini market”, then the restaurant staff kindly looked for a first aid kit - only to realise there wasn’t one anywhere around the kitchen or serving area! (Eventually one of the lifeguards got one for us.) We had hoped to get a cake for our daughter’s 5th birthday, to which front desk said no, the kids’ activity coordinator said no but offered a bottle of cava (!!!), and only when I spoke to the manager was it arranged. We were prepared to pay extra, it wasn’t a case of entitlement, but the whole trip was built around our daughter’s birthday, and it was somewhat ridiculous that it took 3 (or actually, maybe 4) conversations with various folk before we could get a cake made. Got lots more to say, but it won’t fit!

I didn't go yo Melia, because the hotel was closed during my time of reservation. I am sorry and feel very sad, because this suppose to be a dream vacation with my family. But Covid-18 took care of it! Therefore no photos, not memories! I used good remarques, because my friends were there last year...and they liked it.

Yoga & Pilates options every week day with Anika who was fantastic. Great hotel, though no sound proofing between floors so didn't always sleep soundly. Rarely a vegetarian main option for dinner but could always get a good & tasty range of sides & salads. Location is slightly off the beaten track but good for us as Volcano bikes is based there so we had wheels to go explore further afield.

POSITIVE SIDE: Our room half board with panoramic view was brilliant overlooking the lagoon beach and pool, compliment surprise on my birthday from hotel. The main food is fresh and massive selection. the hotel is isolated but have convenience indoor store great for your emergency need. 3 days is enough to explore around the location. Night entertainment is fantastic but limited hours only. Had order rent a car in the hotel with delivery is very convenient. customer service staff reception is excellent. NEGATIVE SIDE: Room service is disappointing every time to make up our room not refilling the tooth paste, never change the bed sheets for 7 nights. drinking glasses and towels is not enough instead of 3 guest they change only 2 pcs I have to keep asking to reception. On breakfast dinner found expired butter/margarine look black colour on top but I didn't complain I put it back and open it in order to notice with the staff, And I back the following morning they remove the 2 bowl of butter for time being is empty. if you are in half board accommodation no free water, you have to pay all the time.The drinks and water very expensive. No iron, Some 4**** hotel have provided. And one thing I was very disappointing because I woke up early in the morning bet 4 to 6 am no kettle provided to have a coffee, the buffet breakfast is open at 8am. I have been so may places this is my first time to express my feedback. So I didn't take any serious because I don't want to ruin my holiday.