Pine Cliffs Residence, a Luxury Collection Resort, Algarve

The location, flora.

Shuttle service in the hotel does not work at all!

Locatie

ASK about what is complimentary while otherwise you will miss out on some items

A lot of recreational options; very good infrastructure maintenance

Equipment poorly maintained in apartment: dishwasher broke last day; 1 if 3 A/C not working making difficult to keep confortable temperature inside

Nice place

Breakfast time too crowded of people and also was stolen my umbrella from the breakfast buffet area.

Good location and a nice New Year’s celebration in the garden

Our stay had 3 major red flags. Kids Club was very weak and poorly managed. We were initially told it was fully booked because reservations had to be made before 4 p.m. the day before, exactly the hotel’s check-in time. After complaining, our kids were accepted, but the activities were very basic and disappointing for a 5-star hotel. Breakfast was chaotic, with a huge queue due to lack of capacity. We were a group of 8, including a baby. After being seated by one hostess, another came and asked me to leave the table, being very rude, even though we had arrived first. On checkout day (1 January), we were called at 10:30 a.m. to hurry up, which was completely unrealistic given the breakfast chaos. At 11:00 a.m., our key was blocked and we were locked out of the room, waiting in the cold with our children until staff opened the door so we could collect our belongings. This is not the level of service expected from a 5-star hotel. We will never stay here again.

Location is beautiful. Other than shuttle service first day, staff everywhere extremely nice and helpful. Kids club attendants were very nice and professional and good with my kids. Had a great massage therapist at the spa.

Things need updating. Pullout bed in the apartment was barely functioning and needs to be replaced - my kids were able to sleep there but it’s basically broken and no way an adult could sit there. In the spa the hot tub was broken (no bubbles) and one of the two showers near sauna wasn’t working. Kids club pirate ship isn’t used by kids club due to repairs so my kids were indoors for the majority of kids club but the kids club was one of the main reasons I picked this property so that was disappointing. They have so many outdoor pools, I was surprised none of them are heated. Seems like a waste as it is warm enough outside to swim if the water was heated which leaves everyone having to go to the indoor pool in the gym which really isn’t meant for families.