Larkspur Landing Extended Stay Suites Renton

早餐还需要更丰富一些

The lobby was clean

My reservation was for a suite with a king bed and a sofa bed confirmed it with booking before the trip. Upon arrival after a day of traveling and my teenager tournament we arrived. The employee behind the counter was professional however told and showed me that the reservation on their end says queen bed and no sofa. After having a lengthy conversation with him while trying to contact booking and not use the stupid AI he slipped and told me that other guest have had this problem recently. He did offer a room that still was not what I reserved but provided enough beds for my family for a higher price. Getting close to dinner time and having reservations for dinner with my sons teammates I was left with no other option but to take the room. After we moved everything into the room I finally got through to a person with booking. He tried to resolve the issue and was unsuccessful. He couldn't reach anyone that had the power to right the wrong. I was unable to get reimbursed the difference from what I was originally supposed to pay and what I actually had to pay. Monday morning I will be calling extended stay and booking to get paid back the difference The icing on the cake was the a guest that stays at the hotel often by the choice of her employer told me where to park to prevent my windows from being broken by thieves.

Disability friendly

Almost everything else

The staff was exceptional! Very friendly and attentive. Location is great especially if you're on foot. Plus they even have an on demand shuttle service to anywhere within a 5 mile radius. A lot of variety for breakfast, furnished kitchenette, surprisingly quiet for being next to a freeway. All the stars, 10 out of 10. Thank you!

The room only had decaf coffee, which Im sure was just a small oversight. 24 hr coffee in the lobby made up for this tiny imperfection.

Its location

People smoking cigarettes in the hallway with windows wide open and it’s 28* outside.

The breakfast was less than appealing. Just some prepackaged items, very limited selection, not an actual breakfast, just something to hopefully get you by until you could get some real food.

We found roaches in our room, live in the kitchen and a dead one in the bathroom. My wife woke up with some bites on her legs. When I reported it to the front desk staff, they were unable to help, saying they would let the Mgr know. We were told the Mgr couldn't issue a refund as it was booked through a third party. I contacted Booking and he initially said I should have resolved it with the hotel. I had to follow up with the hotel, twice, to make sure it was getting taken care of. It was then that I was told the hotel Mgr could issue the refund as we paid at the hotel. But not before implying that it was odd that both we and our travel friends both had problems with our rooms. I didn't respond to this, but it was very insulting.