Chevin Country Park Hotel & Spa

I loved the full body massage!

I got transferred to a new cabin with a dodgy handle and was a lot smaller than the other room. Someone changed the cups in the room but didn’t do anything else.

We had a room in the hotel - Which was pleasant, and had a newly refurbed bathroom in which was spotlessly clean. The room overall was also clean. Tea & coffee facilities in the room were average, and there was a small fridge. We didnt use the Spa facilities, although did have a look at them - definitely not luxury but appeared clean enough and pleasant.

It's complete luck of the draw the experience you have here - our room, although nice, was on the pricey side. Some of our friends and family that stayed in a small hotel room, or a lodge were not so lucky - their rooms or lodgers were very run down, and had broken and gruby bathrooms. The whole place could be stunning, but is suffering from years of lack of basic investment and maintance. Broken guttering outside our room (which was otherwise nice) causing constant river of water outside the door and all night. Lakeside seating very old and damaged, some of it falling apart when moved. Staff friendly and helpful - but insufficient staff - 1 memeber of staff on the bar - meaning quite lengthy ques at times.

This should be a beautiful hotel, however it has been left to decay. The location, the facilities, the lake, it has the makings of magic. What it needs is some serious investment to bring it up to a decent standard.

I don't want to fault any individual staff member, they were all polite and did their best. However, its clear they had employed some local kids on holiday to run the place. They were young, inexperienced and lacked training. They were also CHRONICALLY understaffed. Management are at fault for this. Also, DON'T EAT THE FOOD!

Tracy was exceptional on reception. The location Amenities everything was brilliant.

A couple who were staying made us feel uncomfortable.

Staff were absolutely lovely

paying extra for an earlier check-in in reality, if someone is booking a wedding there for the guests, it should come as complimentary, just made the day stressful, rooms were not ready even when people had paid the earlier check in and our room was tiny but had to house several people to accommodate this. Breakfast was ok however the bacon could of walked off the plate it was so white and why bother serving half a mushroom??