SureStay by Best Western Sacramento South Natomas

The location

No refrigerator No microwave

Externally was okay, located away from areas with heavy homeless. 24/hr front desk, front desk staff was okay, and staff helping with breakfast was funny and friendly. Breakfast had fresh waffle makers, smelt so good but we had to leave by time it opened.

Door was falling off hinges, held on by one screw each hinge, breaking away from the wood. Smelt like weed all down the hall. Ice machine was a joke. Vending machine expensive. Mattresses were terrible, little support. Floors were dirty.

Very comfortable bed and nice pillows. Good shower with handy body wash dispenser. Plenty of space to set luggage. LOVED the wood floor — so much more sanitary than carpet. Reasonable price compared with other area lodging. Wonderful staff — Hessie was very efficient at check-in and Tracey was very helpful at check-out.

There was no bar to hang the hand towel and no chair for a second guest to sit (only the desk chair). Despite these minor inconveniences, we would stay again and recommend this property to other travelers.

They serve breakfast and comfort beds

I stayed at South Natomas location for three nights. On the morning I checked out , I asked for clean fave towels only , house keeping told me I have to give her my dirty towels to receive clean towels. Instead of making her come all the way to my floor where my room was I brought the towels downstairs to her in the lobby. She gave me clean face towels ONLY. When I checked out my room at 10:22 I was told I would receive my deposit back. Around 5:00 pm I called to make sure I would receive it I was told by front desk they was keeping my deposit because towels where missing. The same towels I gave to house keeping. I explained to them I gave them to house keeping and they can run the cameras back to see. They never ran the cameras back and told me I wasn’t receiving my deposit back. I am a single mother I had my kids with me and I feel that is unfair when I clearly gave the towels back to housing keep. The woman at the front desk was rude didn’t want to help me. I will never stay at this location again worse experience ever !

The receptionist Savna was very nice

Need to replace beds too old and the shower did had a a stable shower head