Extended Stay America Suites - Pittsburgh - Monroeville

Staff and lobby ok

Mold. Bad smell lack of painting.

Liked location, and was clean

I stayed at ESA Monroeville for six weeks while undergoing aggressive cancer radiation and supplementary treatments in Monroeville and Etna. I cannot say enough about how supportive and caring the entire staff was. The hotel was clean and quiet the whole time. General Manager Michael Buefort, Amber, Christie and all the others made a very challenging time into as pleasant a stay as possible.

Location

They charged us twice for the same stay. They refused to change it. We were supposed to have a queen bed, and we had a full bed. The counter in the bathroom had a huge coffee stain. No extra shampoo, etc. Doors to the outside were propped open by the workers who stayed there.

Plenty of parking and check in/out was easy. Floors in bedroom were sticky/dirty. Bathroom sink bowl was cracked end to end. Most of the furniture was cracked/beat up. Shelf in the closet was broken/leaning. Kitchen counters were banged up. Toilet would run randomly and often. Top of the fridge was dirty. Shower handle was filled with mold. Lights at the bed were unplugged.