The Royce

Excellent hotel to stay in, can find no faults! Some newspapers might be good.

Nothing to dislike

A perfect stay!! The terrace and Showroom Bar and restaurant were wonderful. Staff was attentive to every need!!!! And Melbourne Grammar (Alma mater) a view from My room I had 5 rooms for my guests and family and all were pleased with their stay I’ll Do again as soon as possible

staff were soo soo professional

Breakfast took a while to arrive

Beautiful boutique hotel. Highly recommended with wonderful service. Great area adjacent to botanical gardens and close to the city. Also has fantastic dining and bar.

Absolutely so glamorous… tastefully so. Lovely staff and beautiful spaces to enjoy for having a drink, dine or just relaxing.

Nothing… I would totally recommend for a luxury stay just out of CBD… easy access to NGV and Hamer Hall and commute to city

Loved everything

Needed a longer stay haha

Absolutely loved our stay with family and friends everything was perfect including staff, rooms and the breakfast was wonderful! The meal we had in the restaurant was one of the best ever.

We were very excited to book the Royce for a special celebration, having stayed there prior to the renovation and loved it While it is a very beautiful hotel and the renovation is stunning, the service and attitude of staff left us feeling dismissed, invalidated and as though we were an inconvenience. When you splurge on a very expensive nights accommodation for something special, that isn’t how you want to feel. Worse still, when explaining this to staff there was no acknowledgment. What we did love: the rooms, the quality and setting of breakfast, the ability to check in one hour early on arrival What we did not: the cleanliness of the room (windows), view to a brick wall in a $650pn room, unhelpfulness with small requests for the room, inconsistent advice from staff, billing errors and dismissive attitude of management. We were overcharged not once but twice, which we only found going through our statements. We had verbally confirmed the amount we would be charged with the staff member on reception, and she said she would put it through and send an invoice. The invoice contained several amounts beyond what she had confirmed, an additional breakfast for $118, which was eventually refunded once we chased it up, and a $27 credit card surcharge over and above what the staff member had confirmed to us. At a 5 star hotel, you expect the amount communicated to you for your final bill to be the amount charged to your card. We raised this multiple times including with management but there was no acknowledgment that the staff member should have correctly communicated our bill to us and correctly charged it. The hotel did suggest we might wish to pay our entire bill again by a different method so that they could correct it then refund the first bill - forgive us for not feeling confident to pay the hotel twice given the errors already made! I don’t think it was a reasonable suggestion. The money is far less important than the dismissive attitude from the hotel. They never acknowledged at all that their staff had made errors. We will never go back - we like to feel as though a hotel cares about its customers and wants their business. Especially a boutique hotel.