Quality Inn Columbia City near US-30

Good location for one night on our way through the area.

The hotel was very clean inside and out. The staff were very friendly and helpful. We vacation a couple of times a year and this is by far one of the best hotels we have stayed at. I would recommend Quality Inn

Used towels in the bathroom. Tiolet did not flush. Smoke alarm found on bed, batteries missing . Smoke alsrm not in place on the wall. Staff unavailable at check in.

when we arrived they had not recieved our reservations and we had to wait 30 minutes

Fine.place looked newly renovated Nice young man at check in

Thanks it would be nice to have a hot soak in a tub after driving, but the water was only a bit warmer than tepid

I was not impressed from the get go. I specifically chose this hotel because it had a pool. There website said nothing about it being out of service. The front desk person said it would be several days before it would be usable. Didn't happen during my 4 night stay. The toilet seat was smaller than the toilet itself. The mini fridge was filthy. The dresser and desk were terribly sticky. Each day I had to have my room card reactivated. On a daily basis I could smell cigarette and pot smoke. And to top it off, there was a dog that barked every morning for 15 minutes. I complained to the night manager about the smoke and dog barking. He said he would look into it, but nothing changed. I also said I felt I should get reimbursed for some of my charges as the pool was not usable. He said he would contact Hotels.com and take care of it. I also spoke with a front desk person upon checkout and told her what the night manager said. She said that he could not reimburse me. She basically blew me and my concerns off. Very poor customer service!!! The breakfast room and choices were average. Not terrible, not great.

None of the services were available. WiFi didn't work. Pool was down. Breakfast was poor. Would not stay at this location again. Room smelt of wet dog. Thin walls, we could hear every sound outside the room

They did not change the sheets, I know this I work at a hotel. Also wasn’t will to give extra blankets. After I paid online I was asked to give my debit card which they ran for only a dollar to have for damages for extra blankets if their were any.

Staff was very friendly overall enjoyed are selfs. Thank you