Staybridge Suites Columbia by IHG

I had reserved this hotel when my daughter was accepted to college for family weekend. In the ensuing months, my credit card had fraud, and while I tried to update all vendors, I missed this one. Precious from Staybridge called me the evening before letting me know I needed to update the card on file. I was at an event so I called back the next day as we were driving six hours to visit our daughter—I was horrified to discover they’d cancelled our stay. No warning, no sense of urgency from Precious. In fact, hotels.com couldn’t protect us and to this day, there has been no cancellation from hotels.com. We have heard that Staybridge is notorious for scams like that. They oversell, call folks to update the credit card and if they don’t respond that day, no matter how late the call, they will cancel your reservation without warning. NEVER STAY HERE. And you might be better protected not using a third-party app and going straight through the hotel or their apps instead.

Pool & Spa area had loose paint on floors and inside spa.

Great hotel

We were disappointed in the cleanliness of this hotel. Towels seemed to be clean but the bathroom was not. Hair was still in the shower. Surfaces seemed grimy. However the breakfast was phenomenal!

comfortable room, lots of space, great breakfast, friendly staff

This was an incredibly frustrating experience. I booked through hotels.com, and because we were going to be getting in around 1:00 a.m., I tried to call the hotel to let them know we would be arriving late. This is my standard procedure, never had a problem before, and the hotel normally appreciates the heads up. I tried to call the number provided by hotels.com and Google, but no one answered. I tried 10 times in an hour, waiting about 5 to 7 minutes between each call. No one answered a single time between 9:27 pm and 10:25 pm. I reached out via messaging, and no answer. I was concerned I was going to be showing up with two small children and nowhere to stay, since the front desk obviously wasn't manned. I contacted hotels.com: they tried calling six times and were unable to reach anyone. When I finally got transferred to a supervisor at hotels.com, they were finally able to reach the hotel and confirm because someone new came on shift. After all that frustration, when we got to the hotel, our room was dirty. There were food crumbs on the floor and all along the baseboards, and there were cigarette ashes in between the bed sheets. When I asked the front desk for a different room, they would not swap me because I had booked through a third party. When she called the general manager, the GM shouted at her through the phone multiple times. Her solution was that they could cancel my reservation or I could take the dirty room. So in the end we had no room at 1:30 am. Terrible!

The staff at check-in was great, very helpful and friendly

Our room was wonderful. The bed was so comfortable. The pool had clumps of hair floating around in it and the hot tub was crumbling and cold.

The staff was excellent. We were able to have dinner and breakfat. After a 16 hour drive we appre that and their friendly staff. Thanks so much. Debbie and family.

Great!