Riu Palace Mexico - Adults Only - All Inclusive

I am in the fourth day of an eight day stay here and cannot wait to go home. This used to be my favorite hotel in the world, but it slipped dramatically since the former manager left. I booked solo last December and requested a top floor room. When I arrived, I was told by Paolo ( at the desk) that I most certainly would have a tip floor room. He asked me to go to lunch and return in 40 minutes. When I returned two hours later, I was met by Karen ( a real Karen), who gave me a key to a dark, dingy ground floor room. When I asked for a top floor room, Karen said, "Those are better and nicer rooms, and they are for couples only, NOT YOU!" I had to beg, and it was demeaning, but I was assigned a top floor room. It was nothing special. My birthday was on Wednesday, and I came here, because I've lost a lot of family members. In previous years, I'd come here on my birthday to ease the pain a bit, and it really helped Not this year. I just feel worse. On Wednesday afternoon at 3, I was in my room and was quietly tearful and missing my family members. The supervisor of the cleaning staff came into my room laughed at me and threw a couple of balloons on my bed. I told her to leave. The morning after I arrived, I spoke to Paolo at the desk, and he said "The top floor rooms are better and nicer, and they are for couples and NOT YOU!" Really? Yesterday the hotel manager came and found me. ( My name isn't Karen). She just made excuses for her staff. In the afternoon, my room was decorated nicely, but it was too late and wasn't my birthday. Oh, and I've been rushed out of each restaurant for each meal. I was in the buffet on Tuesday when the waiter (Eduardo) grabbed my plate while I was still eating! This hotel isn't adults only yet, but it will be next year. Just be careful if you book ( and I will never again stay here). If you are here solo and are enjoying a meal, don't be surprised if when a couple approaches your chair is pulled out from under you - especially if they are big tippers!

We visited this hotel in early October for two weeks as part of a family holiday. This hotel is fantastic, the food is unbelievable with great al la carte restaurants which are free to visit everyday. The drinks are premium and served quickly both in the bars and around the poolside. The staff in the hotel are very friendly and it feels like they actually want to work from concierge to the management team first class service. In most hotels there are usually something that lets the hotel down, towels not sent to the room or bottled water not delivered, this hotel is exceptional no issues or problems during out two week stay. In my opinion the service at this hotel should be the blue print for all hotels. We enjoyed it so much we will return next year after the refurbishment.

Booked 4 nights 5 days at Riu Palace Puerto Vallarta, resort was very stunning, and they had great amenities. Drinks were flowing and everything was good. EXCEPT, on our final day we experienced RACISM!!! We were playing on the small pool with friends and we had a speaker with very low tone music, infact the security had asked us to reduce the volume and we complied. However after like 5 mins, the head of security shows up and starts to harass us at the pool, It took the intervention of some spanish speaking guests who were at the pool and were familiar to them, to leave us alone. Immediately they felt support from everyone at the pool, they apologized and left us to be. We decided to play music because, we saw other guests doing it, there are no signs to say you cannot, we had previously asked if it was okay and we were given a go ahead. The same person who said we can play it, went back and called security on us. That cast a dark cloud on my whole experience at the hotel. I just want to warn anyone of colour, to be careful at this hotel. Be warned!!!

Salle de bain ouverte sur la chambre

La variedad de alimentos, variedad de bebidas, el buen servicio del personal, aunque cuando estuvimos había alguna auditoría y/o control de algunas supervisoras españolas que hacían todo el ambiente más tenso. Ya que lamentablemente las chicas se pasaron controlando a los empleados cosa que no estaba buena.

Que al llegar nos dijeron un cuatro que la vista era a una pared y que no tenía cama doble como habíamos solicitado, luego del reclamo recién al otro día nos cambiaron de habitación teniendo que dejar la habitación por 3 horas sin poder ingresar. Los espectáculos y los eventos de la noche nos cambiaron estaban tan buenos como en otros hoteles de la misma cadena. Y las sillas a la sombra escasean, no hay muchas que tengan un buena sombra.

Hi all i stayed at riu palace mexico after staying in riu tequila 2 years prior i walked through the hotel and said im going to take my family here . So i did and was not disapointed from the moment we arrived we was in good hands check in was smooth and lady helped me get a mobility scooter to hire. Then we had an amazing man called Francisco take our luggage to our room . He was great remembered all our names and had nice conversations with us all . Room was fine would of prefered a courtyard facing room but it was ok . Hotel was good for a mobility scooter i could get it in our room . Entertainment was ok could of been better but it was just ok . Staff are all hard working . Food was some of the best ive had in all inclusive and drinks was good and all branded at the bars . Brrakfast was good i mainly ate omelettes every morning and a pot of tea or a jug of coffee . My daughter and partner mostly had ceraeal or pancakes and fruit . Lunchtime buffet was good but very hot by the beach or you could go to another 3 or 4 riu hotels . I chose riu tequila for lunch sometimes as it was air conditioned . Evening meal i mostly went to the a la carte steakhouse . And the coffeeshop was great and had lovely milkshakes and coffees and sandwhiches and biscuits . I got to say i really enjoyed our stay and big shout out to francisco on front door

Just home from a nice week in Mexico, the best part of the holiday was the staff at the hotel they were so good and attentive The buffet was excellent but the small speciality restaurants lacked atmosphere especially the Italian they were not welcoming either. Drinks were good especially in the main hotel bar and the cafe there was excellent You really had to get up early to grab a sunbed with shade by the pool, there were lots of beds on the beach but we prefer the pool. The beach was stunning but the first 30m of the sea was a murky brown Apparently the hotel is closing for a refurbishment and it definitely needs one it is very tired, hopefully the rooms will be modernised and brought into the 21st century

This was our third visit to a Riu in Playacar property - we started with Lupita, then Tequila, and recently (end of Sept/early Oct) stayed at the Mexico Palace property. Really enjoyed them all but this was our favourite stay to date. 1. Check-in - excellent! The desk staff greeted us as we arrived , gave us a refreshing juice drink, and asked us the type of room that wanted to stay in. We asked for a quiet space on the top floor and that is exactly what we were given. Two thumbs up :) 2. Lobby amenities - there’s a 24/7 lounge with snacks available at any time. It has a coffee machine (handy!) plus various drinks and alcohol. It was a really nice place to hang out while waiting for our transfer back to the airport in our last day. There’s a small shop in case you don’t feel like leaving the property, a small chapel, lots of seating, a piano bar (excellent drinks and entertainment so always busy in the evening) and a coffee bar with excellent baking and desserts. I personally loved the purple and silver tones - made everything pop. 3. Room - we took the mini elevator up to the top floor (easy to navigate) and our luggage followed later. The room was lovely! We had two double beds that were pushed together so we called it a California king and called it a day. There is a coffee pot and grounds but we didn’t use it. There’s also a jetted tub in the middle of the room but we didn’t use it either. The room is huge so it’s not really in the way. The toilet has its own little closet. The shower has a door with the towels available on the inside so you can wrap yourself before exiting :) The bed was comfy enough without a topper, the pillows were nice, and the AC worked. We brought a fire stick for the tv which worked great. I think there are only 2 or 3 channels otherwise. Our balcony faced the back of the hotel which was okay with us. We didn’t spend any time out there. You could hear the shows at night but they end early enough that you can still have a good sleep. Couldn’t hear others around us unless they were yapping outside of our door. 4. Pools and beach - there are 2 “quiet” pools, one party pool, and the lobby bar pool - all fairly close together. And the beach is just a little further down the path. This was a BEAUTIFUL beach - the nicest we’ve seen during one of our stays. We walked over to the Riviera Palace Riu and the Mexico Palace beach is nicer. We had to get there early to get a shady spot each day but there were always chairs available somewhere. 5. Restaurants - we only ate at the buffet (morning and evening) and at the lunch buffet by the pools during the day. Great food with a ton of options. Loved it! We will 100% return to this resort again after it’s refinished and made into an adult only property. Thanks for the great stay!

Myself and a few friends absolutely LOVED this place. Been to a couple others in South America, but this place was the best. Beautiful beach. Everybody working there had a smile. Coffee bar, and regular bar in the lobby, sports bar which served quick food, 24/7. Bottles of liquor, {dispenses}. They also had bottles of wine there. The buffet was really good: No flies hanging around the food. A la carts., were excellent. Live music great. Rooms nice and clean. Approximately one hour drive from airport We are visiting Riu Negril in Jamaica in December, but I can't see it topping this one. We are making this location an annual thing . Thanks staff for a great experience, and we will see you again. 5 star for us, and there were 30 of us.

We returned to RPM after 2 years, and loved the familiarity of the place and the staff, nothing has changed in terms of a high quality experience. We are all aware that the hotel is awaiting a refurb and relaunch (Elite? Adults only? Both?) but we had a fantastic week here all the same. We had room 130, one of the end ground floor suites. Huge room, tons of hanging space, great amenities and a fab view. As ever, food was consistently high quality, and we particularly enjoyed Krystal and Myagi restaurants, the latter we visited twice in the week. The pool areas were plentiful in terms of beds, great entertainment and that view out to sea that we miss so much when we’re away. The staff managed the sargassum daily, but in fact it was only a minor amount and it was cleared early every morning. Overall, a great vacation, we can totally understand why some fellow guests are on their 20th+ visit. We’ll be back after the refurb is complete.