Riu Palace Mexico - Adults Only - All Inclusive

The Mexican food was poor. The beds were uncomfortable you could feel the springs on your back. Someone should do quality control on the beds as well as the Mexican food. To be in Mexico you would think that the food would be authentic but it was not.

Stayed here last week and all in all a fantastic holiday at The Palace. From the moment we checked in the staff made you feel welcome, and whenever we asked for things they were bought very quickly. Food and drinks are of a high standard, the selection of branded drinks at bars is impressive and all we ate was nice. The grounds are immaculate, the gardeners deserve lots of credit, and the pool and beach area are good too. We spent time around the swim up pool, with our only gripe been the lack of high quality brollies to shelter under. Rooms are spacious with whirlpool baths and massive beds. Whilst slightly dated, it not something you really notice. Room service is 24/7 and the staff are very responsive with requests from the app. We asked for ice tea one evening and had a whole case delivered in 10 mins. The lobby area is lovely with a great bar and coffee shop, and the air con makes a great break from the humidity and heat. We didn’t spend much time in the bars in an evening, we went to the Tequila to see friends, but there was music on or shows every night. A great bonus is been able to use the other hotels in the area to break things up, they are all of a reasonably high standard. We would definitely return as is, though the rumoured tier system post renovation would put us off.

The hotel is dated and it wouldn't take much to bring them up to scratch,3stars is a fair reflection,air con got fixed 3times and still wasn't good,hot food at any meal wasn't hot, lunchtime burgers where made up and left for hours,the staff i think are brilliant the grounds and beach where very good, entertainment was awful and i mean they where that bad it was funny to me,pool area,dont go in the swim up pool/bar,people drink all day and have big bladders as the dont go to the nearby toilets.a good 3 star but no better ,sorry

DO NOT waste your money, time, or energy coming to this horrible hotel. They treat customers with SUCH SUCH disgusting disrespect and don’t fix any problems. We stayed here for only one day & moved Riu Playa de Carmen, because in this hotel Riu Mexico the food is absolutely dry and disgusting and the staff are a joke, they are rude and disrespectful especially Ulysses, he was laughing at my family when we had to pay the up charge for the other hotel and made us pay extra $1000 even though we were not satisfied and it was their fault. The rooms are absolutely dirty with lots of dust and dirt and mold growing on the walls, and the AC always goes in and out. The food is very limited and super dry not tasty at all, and there are always flies and bugs inside the food. The management tried to effort to help us and ignored and laughed at us. The front desk and manager need to be fired because it’s theie fault the hotel runs this horribly. Please read the bad reviews before you pick the hotel because this will be one of your biggest mistakes and you will ruin your vacation and waste money!!!! We will be warning all our friends and relatives that visit Riu about this hotel.

It wasn’t bad, could be updated. But for the price and location it was definitely worth it. Food was alright, to say the least.

Shops nearby and pool excellent

I’ll be as honest as I can with this review based on our experience at this hotel. First impressions, the lobby reception area is stunning with a little chapel if you feel the need. We were both greeted with a welcome drink and our cases where taken to our room as soon as we checked in. The room although a little bit of updating would lent go a miss “a lick of paint” and a few fixtures renewing would sort it. This said the room was very clean but there was a bit of a damp smell but this vanished after a couple of days “we think it may have been down to the shower as it drained very slowly especially at night well lots of roomed where using the shower. Cases unpacked we went for a look around. There’s a main self service Restaurant Don Jillian’s this guy s open in the morning and at night but not lunch times.. Then there the steak house this is at the far right of the hotel just past the pools. There a Mexican, Italian and Japanese restaurant all first come first served.. if they are buy you get given one of these buzz boxes so you know when they have the next free table. There are four pools one of these buzz boxes being a pool bar.. the beach is at the end of the hotel just after the pools with a fast food outlet that belongs to the hotel.. Entertainment is nothing to get too excited about but it was ok.. the entertainment staff are great… if fact every staff member we met were fantastic “couldn’t do enough for us” Good points: Food (lots of choices) Drinks (branded) Staff (fantastic) Entertainment (good) Hotel (very impressive) Not so good points: Rooms could do with a refresh # Music day and night is very loud # note this hotel is due to be Modernised next year between May & September.. as long as it doesn’t lose its charm it will be 101% awesome. Tips: If you go into Player Del Carman you will be as Jed by all the shop keepers to come into their shops.. “very annoying but it’s their way” You do t have to TIP every time you ask for anything but when you do it’s very much appreciated by the staff and locals.. Very recommend and I’m guessing even More so when it’s modified next year.. Book with confidence..

I had a great experience, the staff was amazing.

Stayed with family at the Riu Palace Mexico for 11 nights, check-in was very quick and we were shown to our rooms by Jorge. Next day I had a bit of an issue with my legs (I have MS) and Jorge was quick to get me a wheelchair and got me back to room. Rooms are clean & large and have a mini-bar and optics for those who drink spirits, the mini-bar was replenished everyday and the room was also cleaned for the duration of our stay. Only gripe with the room is the whirlpool bath in the same area of the bedroom and not separate. Food and drinks were very good with plenty of choice for those who are fussy like me. TheCoffee Bar was excellent with the Latte’s a personal favourite of mine. All the staff were very friendly with a smile on their faces. Special mentions go out to Omar in the Lobby Bar, and to Jorge, thank you for making it a perfect stay for the four of us. We would love to come back to the Riu Palace Mexico again!

I Love this property, it is a shame that it will be remodeled again. The Food Quality has dropped, several of the (Chef’s ????) should not be in view of the customers, no clue what they are doing. Some of the Speciality Dining restaurants get their food from the Buffet Restaurant. There is No or at least POOR quality control on the Buffet