Central Loop Hotel

The location was great

There was no microwave or mini fridge in the room. It forced me to eat out and drink warm water.

Die Lage war perfekt

The staff were great - they went above and beyond to get a small fridge so hubby could keep his insulin cooled and check-in/out was smooth and easy. They also stored our luggage for the day so we could go and explore the city. There is also a decent bar adjoining the hotel with a good range of food and drinks.

We paid for a standard room but it didn’t remotely resemble any of the photos on the website - it was small, dark and more akin to a cupboard. There was nowhere to put our luggage so that made the floorspace even smaller, and the electric sockets on one side of the bed didn’t work at all.

Great location.

I was charged twice for the room. First by Booking.com on June 5 and then at the property on June 9, when I stayed there.

Clean, easy access, quick check-in!

It was great, no complaints

The late night check in woman was WONDERFUL! She tried making our awful experience as good as possible. She went above & beyond.

I stayed at Club Quarters Central Loop in Chicago and had a very frustrating experience overall. I arrived around 10 AM and understood that early check-in wasn’t available, but I was assured multiple times that my room would be assigned as soon as it was ready. I made it clear we’d be returning late due to a ticketed event and was told that would not be an issue. When we returned around 10 PM, the front desk associate was great, but we were given the wrong room. We had booked a suite specifically because we are not a couple and needed separate sleeping spaces. Instead, we were given a one-bed room. I was then told our room had been given away and the hotel was sold out. The only option provided was a rollaway cot with an extremely thin mattress, which was so uncomfortable it left me with bruised hips. I was told I would receive a $100 credit for the downgrade (and have that in writing), and we were moved to the correct room the following night. However, it has now been five business days and I have not received the credit. I have also not received any response from Joanna Zevallos, Senior Guest Experience Manager, despite following up twice. To make matters worse, I was later told the correct room had originally been assigned to us but was moved by another employee. Between the room being given away, the unacceptable sleeping arrangement, and the lack of follow-through, this experience fell far short of expectations to say the least.