Hilton Garden Inn Columbus/Dublin

It's great!

Great experience

Clean room, knowledgeable staff.

The staff was awesome and friendly willing to help go the extra mile if you needed something. All of the staff was excellent

The room was clean. The bed was ok, not the most comfortable. The shower head was not spraying correctly. I was not aware that it was pay for parking. Continental breakfast was 12.95/person which was crazy- we choose to eat elsewhere. Staff was friendly.

The staff that greeted us upon arrival was pleasant and helpful, and the morning staff was just as accommodating.

My room had a draft over by the window, which made my room a little cooler on the floor than I liked.

Enjoyable stay. Pillows are on the softer side, could be improved, but overall a good facility.

N/a

I've generally been pleased with Hilton properties, but this place made my "don't return" list. The room itself was fine. The lobby was large but not particularly inviting. I was surprised when checking in to be told that I had purchased the 'bed and breakfast option' and breakfast was included. The paper voucher didn't indicate how many guests, and I was told it was good for both my friend and me. I was surprised to learn that the hotel had a restaurant (besides a breakfast which is usually included) and decided to try it for dinner that night. Not a soul was visible. I asked at the front desk and was told that a staff member would be informed. The very limited menu had two meatless items:hummus with vegetables and mushroom ravioli. The 'restaurant' was out of the ravioli and we decided to eat elsewhere. Breakfast was actually worse. The coffee had spoonfuls of grounds in it; a chafing dish containing what appeared to be overcooked eggs was broken, and the brown sugar was a geology specimen. The attendant was pleasant, but seemed unaware. The principal service provided seemed to be the presentation of checks. Empty plates and glasses languished on tables until the guests had left. There was nowhere apparent to bus your own table. My friend had meanwhile secured his own voucher for breakfast to avoid problems with the system. I'm not writing off Hilton yet, but my ideas about Hilton have been tarnished.