NARUTIS hotel

Perfection. Great location. Amazing kitchen and the old town charm. Staff is wonderful and very educated.

Room cold when spoke to reception heating off due to energy crisis brought us up the last oil filled heater, which was fine, but wouldn’t of it they didn’t have any less. Enquired about using the spa again closed with same reason, asked why we hadn’t been told, said it was on website. I booked hotel in February and feel we should of been informed. I paid for a deluxe room with spa access, so asked if the room rate would be reduced accordingly, they said they couldn’t do that, offered us late checkout instead, not satisfactory. I had specifically chosen the hotel due to the spa

Great location and very friendly and helpful staff.

We spent a week at the Narutis in April. We loved it! Awesome staff, great location, excellent breakfast included, hotel has lots of character. Well done to all the staff!

A Nice Victorian features hotel with lots of nice pictures around and lots of mirrors I would recommend it for adults only a lovely Spa area not very big on my visit the steam room was not working which was a big disappointment also the water features was not working or water Jets, lovely nice lounge and bar area to relax in if you want quite and peaceful to read a good book. My room was very comfortable TV Wi-Fi etc and a lovely bathroom. But no water or coffee on the day I arrived only alcohol and snacks in the minibar which are chargeable to the room if used. Morning breakfast a variety of Continental and conditional breakfast on offer very clean and well presented. Location of hotel is perfect as in the middle of Old Town and lots of nice restaurants and things to see. Definitely would come back again.

This hotel is in a great location to explore the old town of Vilnius. The hotel was nice but a little dated.

AC in the room did not work / room was very steamy and hot - could not sleep .

Stayed in one of the suited. It was lovely. The spa is an added bonus. Highly recommended

Narutis is definitely not a five star property. While it was an upscale hotel ten or so years ago, its glory days are definitely over. Poorly maintained facilities, understaffed, no concern for the client, scarce breakfast, stained carpets and couches, no coffee or water in the room, Ikea towels, no regular turn down service, no shower in the room. 15 minute drive to the parking lot that does not show up on the GPS. No valet. Upon arrival waited 20 minutes for check in since the reception was empty. No air conditioning in the common areas. The receptionist later explained that there was just him and one housekeeper at the hotel. Printer at the business center not working.Nobody at the reception to check out at 5am in the morning. Hotel locked. Elevator not working. Eventually the sound of rolling suitcases down the steep stairs woke up a security guy who let us out the door without even a good morning. We went to the parking lot, the gate was closed. Nobody answered the phone. Had to run back, ask to open up the gate. Stressful departure. I could ho on and on. Narutis is a parody of a five star hotel. Will not return.

OVERPRICED with a very low service and the rooms is FAR from 5 stars hotel. More than that the floor in the bathroom were supposed to be heated but they were NOT and it was extremely COLD in the room. Breakfast is ok but again we are talking about price/quality metric so it is far from what you actually pay for. i DO not recommend.