NARUTIS hotel

I complained at time of visit on several matters and they sent u a note that they had addressed the matters directly with me. They had not.

Nice hotel in excellent location. Friendly staff and flexible with regard to checking in a bit early. Some parking available behind the hotel, but not easy to find. Best to contact hotel for directions into the parking area. Good breakfast options and nice bonus of a complimentary tea and cannelle between 4-5pm.

Amazing hotel at the heart of the old city. Great service, tasty breakfast, within walking distance to all main attractions. Highly recommended.

great location in old town nice breakfast comfortable beds

Personal service. Great location. Parking at the site.

Responsive staff, clean and great location close to multiple attractions and cafes Excellent spa

beautiful hotel, great staff. will stay again

This was my first stay at the Narutis Hotel; I must say the customer service is excellent. From being greeted at the reception to using the SPA faculties, every one has been friendly and more than happy to assist. I would like to point out that the in-room snacks are rather expensive (I spent €11.80 on two mini packets of pringles) and for one bottle of water I could have a an entire meal two doors down. The hotel organised various bookings on my behalf and were calm and patient as my friends repeatedly turned up late and had to reschedule. The tour for €104 of the local Castle was interesting, however please be advised that cost does not include access into the Castle, rather the chauffeur will “wait outside free for one hour”. A taxi ride for €40 return would’ve delivered a similar result on Taxify. The Hotel can organise pick up and drop off, which is pricey at €50, but convenient. The hotel stay was overall good value for money, but at points I felt over-priced. I would certainly stay again, but perhaps avoid some in-room delicacies.

The bathroom should be properly ventilated -- is was not. The second room key issue -- as noted before -- should not have been an ISSUE at all. Service regarding the breakfast should be more efficient in regard to the presentation of coffee and hot tea -- several mornings it was TOO SLOW!! Also, they ran out of several food items on New Year's Eve morning.

The room was incredibly hot and could not Be altered using the heating. Also not extraction from the bathroom so after a hot shower the room temperature was again increased. The extra cost to use the spa is unreasonable. Hotel guests can use the spa from 6-10am. Slightly annoying when breakfast is 7-10. At a 5 star hotel I’d expect better.