Best Western Plus Coastline Inn

Positives: Beautiful view, centrally located, and tucked perfectly between the Aloft and the Embassy Suites on the Riverwalk. The staff was very accommodating and the complimentary breakfast was appreciated. Parking at $15 a night was also reasonable for the area. Areas for Improvement: The biggest issue was the complete lack of storage in the room. There was not even one dresser or drawer available. I actually asked if guests were expected to live out of their suitcase for multiple days and was basically told yes. My stay was $1,100 for four nights, and for that price, I should not have to live out of a suitcase. There wasn't even a drawer for toiletries like toothpaste or personal items. Something as simple as an inexpensive IKEA dresser or storage cabinet would have completely changed my experience and likely would have made me stay. Solution/Resolution: To their credit, the hotel staff was accommodating and did refund my full purchase price, which I genuinely appreciate. I just think this is such a simple and fixable issue that management should pay attention to. Losing $1,100 over the lack of a dresser or basic storage seems unnecessary. Adding even a simple IKEA drawer system would make a huge difference

The room was great!! The view of the water was great!! The hotel was close to the concert I was attending so that was great!!

N/A

Convenience to downtown

Old hotel with ok updates. Breakfast was terrible. Only thing worth eating was yogurt. Eggs were watery, sausage was a pale color and potato’s had no taste.

Close to everything

Because I was a local to Wilmington, she said they weren't supposed to let me stay there. Guess my money isn't the same as out-of-towners.

The location was great. All rooms have a view of the river.

It would have been nice if the rooms had a balcony.

Very nice room. All the staff greeted me daily with a smile. The breakfast was a nice addition before going to my meetings. Great location. I had heard there are parking problems however I did not have that issue on this trip.

There was nothing I had an issue with on this trip.

The location and view was amazing

The bed was uncomfortable