Comfort Inn & Suites Conway

The stay was so bad I can’t remember anything good about it?

We was rented a room that was not supposed to be rented because the lock was malfunctioned. So when I left my room that afternoon and returned to 10 PM, I was locked out of my room for three hours after being told by the manager over the phone that I could not get in my room until the next day because the maintenance man lived out of town. I was told that I would not be able to get my medication’s, I am a brain injury patient, my medical equipment that I sleep with, and my wedding clothes for my daughters wedding the next day and I was supposed to be at the wedding venue at 8 AM the next morning. The boy downstairs at the desk along with me finally convinced that manager that the door would be opened one way or the other that night. We was moved to two other rooms Because of air conditioner is not working. Wi-Fi didn’t work and we was told they didn’t know how to make it work so we had to be given the employee password for Wi-Fi and work on the computer downstairs in the lobby. The morning that we checked out, we went down 10 minutes before breakfast was over to get some fruit and they had breakfast all cleaned up and put away early. I guess you can make up your own mind as to whether or not this is where you want to stay, but my mind is made up for sure not again. Booking has filed a claim against him for reimbursement. I rented a King suite and ended up staying in a double queen and they would not even reimburse me the difference and they still have not done it. As far as I’m concerned, they stole money from me. That makes them a thief.

We made a reservation for two nights as we were coming in from FL for a funeral. As we arrived, the front desk employee was outside vaping, he made eye contact, I spoke to him, and then he still kept us waiting 1-2 mins. before walking in. After taking my ID, phone and email, he then informed us the only room left was on the 3rd floor and the elevator didn't work. He said the website is corporate and they have no control over what they advertise. I asked why he couldn't call pending reservations to make sure that was ok for them. By then, it was after midnight, and we had to pay close to double to get a room at a nearby hotel b/c it was too late to get an online reservation anywhere. Shameful.

Checked in about 3:30pm on Thursday May 8th. Was told I was on the 3rd floor and the elevator was out! I asked if something else was available as I was old and fat (joking but not joking) and didn’t want the 3rd floor as I had luggage and a big bag and laptop to carry. Was moved to the 2nd floor. The room seemed clean. Part of 1 of the curtains was hanging off the rod, the office chair was peeling. I couldn’t get connected to WiFi. The employee on duty asked me to come to the lobby and he gave me employee access because guest WiFi wouldn’t work. Went to a wedding the next day. When I got back to my room, I noticed I had fresh towels. I didn’t expect that and thought that was nice. I stripped off to take a bath and saw there was no soap. I called the front desk and asked for soap. I was told she had several to check in and I would have to come get it myself. What I would have loved to of heard instead was “I will be happy to bring you some as soon as I finish checking in the guest here at the desk.” I normally stay at another name Hotel but choose this one because I had family staying there. I will NEVER return to this one again.

Hole in bathroom wall, lack of electrical outlets, very cramped, very noisy until midnight, "hot" breakfast was cold and soggy, apples only fresh fruit, never could get my pc connected to the wi-fi,. We won't be staying here again or recommending it to friends.

Rooms were decent

No parking. Elevators were down and we were on the third floor.

Absolutely horrible. One of the worst experiences Ive ever had. I am a disabled veteran and asked for a lower floor room and accessible shower. When I checked in, i was told the hotel was "full with no available rooms to change." I was advised the elevator was broken (found out later it’s been broken for 6+ months) and that our room was on the 2nd floor. The room our best friends stayed in had a HORRIBLE mildew/mold smell. Our room was "slanted" so much so that the bathroom door would get stuck open and objects would literally roll from one side of the room to another. Highly disappointed and would NEVER ever stay there again or never recommend anyone to stay there either.

I unexpectedly had to stay in Conway overnight due to vehicle issues. Comfort Inn was clean, comfortable, and pet friendly. Check in was easy and I was able to get a few laps in the pool! The staff were friendly and breakfast was included.

Hard to believe that your Motel had so many problems with no resolution from your establishment , When we arrived we were told the elevator had been out for an extended period of time and not repaired and we had to climb stairs to 3rd Floor after telling hostess we would get a room somewhere else we were given Room on First Floor because we couldn’t climb stairs , The Room Smelled Horrible like a Wet Dog Smells , we had to go buy febreze and a sanitizer to help with the Odor , then the air conditioner would not cool the room off and after being told there were no other room to change to we had to endure that , then we had a shower head in bathroom room that had no pressure to get soap from my Wife’s hair I had to take a plastic Cup to catch water in to pour over her hair to get the soap out and this definitely took a while to do, and last but not least of problems the bed mattresses that were advertised as soft , they were hard and we slept very little, I can understand the mattress not being as advertised but everything together is ridiculous , the Room cost us $170.00 , the picture and description shows I was getting a suite but this room was standard, anyway I’m totally disappointed in your property and definitely will not stay there again, This is how you Lose Customers, we have always stayed at one of your properties but after this we will definitely start to look elsewhere, I personally feel my money should have been Returned , I hope you get your problems fixed

Clean, straightforward hotel. No blow dryer or usb plug ins. Elevator was down but our room was just on third floor. Nice staff.