Comfort Inn & Suites Conway

Beds were very hard. Indoor pool was clean. Some equipment like sink in our bathroom was cracked needs updating. Overall great for the money. Staff was great.

Breakfast was very Blann, not very good. Elevator was out of order. Walked 3 flights of stairs to our room.

Towels were small, elevators didn't work.

Overall stay was excellent. Nice rooms and acceptable breakfast.

Nothing

Elevator was broken air in the room didn't keep the room cool floor of the room was uneven leaning to one side

Elevator was broke which means lugging suitcases, ball bags, wagons, chairs, canopies, cooler, etc up the stairs, there was not enough staff & the hotel was dirty. Called to ask if I could have more blankets brought up, receptionist told me she couldn’t leave the desk. When I got down there, she was running trying to accommodate everyone. I felt terrible for her. I talked to the manager the next day and was informed they didn’t have enough rooms filled to have anymore staff scheduled which was a lie, my team alone had half of us staying there. Then it turned too “well i can’t find people to work.” When asked about the elevator and why we weren’t told before he said it was on their page, when I told him I what site I booked through he told me it might not be on there. I was informed I didn’t know how hotel jobs works which is correct but as a nurse I do understand working short staffed. As a manager I’ve had to spend 22 hours in facility, just to leave and be on call & yes it sucks but once you take that title you take those responsibilities. I’ve stated in three hotels in three weeks and I will never stay in a comfort inn nor recommend one again (which is why I booked in the first place). Lesson learned. Only reason they are getting a two is because the receptionist never once complained

Elevator didn’t work

No issues except there was no shampoo, conditioner or soap. Our room keys stopped working twice and the elevator wasn’t working when we were there, but the stairs weren’t bad and they had air conditioning.

Everything was great.

Everything was just right.