Wingate By Wyndham Houston / Willowbrook

The property is in desperate need of a deep cleaning and upgrades. The front desk has been turned into a market. The carpets are in terrible condition, and the walls need professional paint jobs.

The Check in area was nice

There breakfast was not a breakfast like you get at other hotels waffles and cereal shouldn’t be called breakfast

It was good enough, and close to my destination.

Front Desk Staff

Older Property, 1 elevator operating & it was very old, had a stench throughout the property, old beds/furniture….

Good

The pictures of this place are more than 5 years old. It's all lies. Doors open and you're greeted with marijuana odor. One elevator is completely broken down the other one barely works. It gets hung up on the 2nd floor. The front desk person has to go up the stairs and ride the elevator down from the second floor. They had to do that three times on my first day here. And when going UP, The brakes vibrate for the last 6 seconds and it's very scary. The first room that put me in had a broken, loud AC unit and the room was 85.3 degrees. After bickering back and forth, they finally moved me to a better room. I simply asked for grab bars in the bathroom and a cold room. I got no grab bars in 2nd room. Stains on sheets, bottom sheet/mattress cover has lots of slices in it. The carpeted area has a LOT of different elevations. The hallways are HOT and the Ice machine, omg. It's terrible. More Pictures are coming. Oh and the "Business Center" no longer exists. It is now the owner's spa. Pool is "available" when the front desk opens it for you. But don't expect extra towels. They don't give extra towels. And the hot tub was "broken". There's a Red Tag from Houston Fire Department on the main entry doors. Something about the sprinkler system. And the other doors don't work with the key cards. Only the main entry. Just don't.

Better owners