Disney's Animal Kingdom Lodge

Check-in has become 'frustrating' with the new online only procedures, and we only found out when we landed that Disney got rid of their Airport Shuttle Services. In addition, the bag concierge was ignoring the phones when I called about bringing our bags up, and I went down to find the attendant sitting there on her phone and had to just carry my bags up myself (even more frustrating after tipping the concierge when I dropped our bags off). We also didn't get a crib in the room as requested, and had to wait until almost 9:00 for the crib, and ended up just putting the baby to sleep in our bed. While the property was very nice, calling it an 'Animal Kingdom Lodge' was a stretch. We didn't see a single animal the entire time we were there. The lodge does have a great ambiance and the African inspired buffet was delicious. The pool area was nice and the Maya Cafe was perfect for a quick meal. The Disney Shuttle busses and early access are the real reasons to stay in the Disney Hotels, but I didn't feel this hotel was worth the money.

Beautiful property. Very poor service. Poorly run hotel. Staff were indifferent to slightly confrontational on average. Numerous incidents in our six day stay. Examples. We rented two rooms and woman at the front desk refused to give me a key to the second room since they assign individuals to each room and I was only named on the first room even though I clearly had paid for both and was on the overall reservation. Front desk refused to help my wife locate our sons’ lost shoes by even telling us where lost and found bins were instead saying we’d have to walk around the property to find them. They only cleaned our rooms every other day supposedly for eco reasons including refusing to take out the trash despite them not even using trash bags - clearly a cost cutting move and nothing to do with being eco friendly. They wouldn’t clean the room but instead left us a note asking us to clean a portion of it so they could access it for maintenance during our stay - they should have just waited another day for us to check out and done it on their time rather than on ours. This was the worst service I’ve seen from any hotel in a long time and this one at a luxury priced establishment. We won’t be back!

The resort itself is beautiful. The amenities need some help. Not enough restaurants and not enough food and coffee options for parents.

Thank you for allowing us to stay there. We appreciate your staff for the most part. The check-in process was HORRIBLE. Tori made it seem like we interrupted her day when we checked in. The other representative weren't very nice to the other guests as well. I could hear the way they addressed the guests; as if its the UNHAPPIEST PLACE for them. Maybe Disney expects people would come there anyway for lack more convenient places to stay that they disregard the proper care or treatment of their guests. I have to add that the sheets had DRIED BLOOD on them when we walked in the room. We were tired so we didn't call anyone the first night; hoping that the staff would see the next day when our room was serviced. They didn't service our room while we were out visiting the parks during our entire stay there. Please make note there are AWESOME staff there also: Sanaa - Donna, AJ, Lauren, WOW, WOW WOW...GREAT People. Food here was also GREAT. Dining is everywhere else seemed cafeteria-ish but VERY pricey. I guess they can get away with it since the guests have no other options. I hope to hear back from you. Humbly, Alvin Luna 714-396-9312 Cell

Beautiful property, very clean.

Resort was true Disney quality but the added beauty of seeing the animals around every bend and from my own balcony, made it a unique experience of a lifetime.

We paid a lot of money for this hotel room and the air conditioner broke down and they said they replaced it and ot still didnt work. We talked to the front desk four times about the broken air and the lack of cleaning staff and towels and they were not very helpful. It was a sure disappointment and Disney looks like they have lost some of their magic. You might want to wait to go to Disney until their service changes. I know we wont be going back for a long time.

The worst hotel experience in my life. They didnt make the room in 3 days because its their policy… we couldn’t eat breakfast, lunch or dinner in any restaurants of the hotel because everything was overbooked. The check inn was 1.5 hours long. The worst… $550 a night its not worth the bad moments nor the service. Run fast from this hotel.

The staff for chech in too long to wait

Beautiful to have the animals there which I do know is the main attraction. But expected more for a 4star Disney resort. Staff was ok accommodations ok. Boma restaurant (dinner & breakfast) ok. I’m blessed to have had the opportunity for our family to experience this but more than likely will not return.