Hotel Mead Resorts & Conventions Center

The free breakfast

The hot tub didn't work, the lights in the pool area were out, the room needed updating. There was a hole in the bathroom ceiling, a broken mirror, and it wasn't vacuum very well. We normally like staying here but this time we didn't get what we paid for. They didn't tell us before we got there the pool stuff happened. We paid for 1 night but wanted the hot tub. Didn't work nothing worked in the pool area. Yes we used the pool but the ceiling was missing pieces.

The pool area was decent.

I asked the front desk to make me a pitcher of hot coffee. They gave me a DIRTY one cup coffee maker with no coffee to go with. I got (Hounded) every morning at Breakfast time about what room I was in. Didn't ask anyone else the 5 days I was there! Very rude staff. No extra towels! Room not cleaned for the 5 day's I was there!!! Treated me poorly, because I didn't have fancy clothes. I'm from that area! I was just visiting because I moved out of state. No one went above and beyond for little things like making a fresh pitcher of coffee. Also, my coffee maker didn't work in the room. My AC unit didn't work. But they did move me to a different room. Treat your guests better!!!

Breakfast was great, awesome location. The staff were wonderful and helpful.

I can tell they are still making updates but everything was clean and working.

Breakfast was good. It was nice having a restaurant and a bar on the premises.

I booked a family suite with 2 queen beds for myself, my adult son, and my teenage grandson. When we went to our room, it only had a king size bed for the 3 of us. Went back to the front desk, and showed them my confirmation for 2 queen beds. They thought they fixed the problem, and assigned us a different room that did have 2 queen beds but was not a family suite with the added living room area that I paid extra, and was on a floor where they were doing remodeling and there was construction materials in the hall. Went back to the front desk for the 3rd time and with the manager's help assigned us to a room that we originally paid for, but when we got to the room, somebody was already checked into it. How do you not know if someone is checked into a room?! So we went back to the 1st room they assigned, because the couch was a pull out sleeper, and they brought a cot to our room for my grandson. So we did sort it out, and they did give us a free drink ticket at the bar. We had to plug in the TV, microwave, and fridge. The fridge smelled sour. 2 of the lamps were not plugged in. 3 out of the 4 lightbulbs in the bathroom were burnt out. We had to ask for sheets for the sleeper bed. These are not things guests should have to do.

Guest service, atmosphere

No A/C! It was not worth the 25% discount! It was so hot I had to keep the door open with a fan in it. So because the door was open I stayed up all night while my family slept.

That the hotel refunded mm money or so they claim. I have to wait 3-5 days yet.

The AIr Conditioner faile. My room was at 85-90 degrees and wickedly HOT.

Nothing!

The AC wasn't working in our room. The thermostat was reading about 87. They said they would move us to a new room with AC. I packed everything back up and waited over an hour and checked back to see when they would move us and they said there were no more rooms available. I was told the manager would come talk to me. I waited about 45 mins and then checked back at front desk and they gave me a fan and said they would issue a refund if that didn't help. The employee said the manager would refund me if I was not satisfied with stay and so we left. I have not received a refund and see nothing pending in my account and I am very unhappy with my stay at hotel mead. We have stayed there many times in the past with no problems. The hot tub was not hot at all. There were no sheets for the pull out bed. The room and hallways smelled like cigarettes and drugs. I was very very unhappy and would like my refund please!

I like the sauna room it actually got hot and will make you sweat. I like that the staff was really helpfully. The first room I was in was really hot and they upgraded me a different room and it was so much cooler and still enough room to have people. They even brought us a extra bed. The pool was really nice and big enough for everyone to swim in and it was fun to just relax and watch your kids play. I wished it was more cameras though to feel safer cause this world is getting more dangerous and you never know what can happen. Even breakfast tasted cool some pros and cons but mostly good and good service. I wished i had some cash on me at the time to leave a tip in the tip jar. But if I can make it back this weekend I will leave a $20 tip. And drinks and desserts was good at the Whitney restaurant and the staff in their was nice.

The hot tub didn't seem clean but I understand alot of people gets in and out of it. There wasn't alot of cameras to feel safer but I didn't feel unsafe but you never know what can happen.

History of lavish accommodations

Many areas of disrepair, no tv, no a/c, front desk personnel not knowledgeable of property amenities, property unclean (main walkways), rooms outdated by several years. I could go on and on. The owners should really invest in property upgrades.