The Guitar Hotel at Seminole Hard Rock

The property has enormous potential and the food and retail are genuinely world-class — restaurants and shops are first-class. But the hotel operation doesn’t match the price, and the service failed at nearly every touchpoint. I requested my car at valet and they forgot entirely — it only came after I escalated to a supervisor. The concierge was unreachable for a cabana, so I was pushed to a call center, held ~20 minutes, then offered a cabana on the “old pool” (their words) with zero sense of care or value. I called the spa and no one answered. On top of that, for a room near $1,000 a night the amenities feel like a property at a third of the price, and standard rooms don’t even have a bathtub — only a few suites do. The bones of this place are world-class; the management and guest service are not. Fix the service and the room value and this is a 5-star stay. Right now it isn’t.

You dont need to leave.

A little 🚬 smokey.

La cama muy buena igual que el baño pero estaba en la suite.

La limpieza. Dejaron el café del día anterior igual los papeles del jabón en el mismo lugar. No rellenaron lo usado

La atencion PESIMA

Wife and I have never been there and after doing so will never come back! Wound up getting sick from eating lunch at the buffet food was grossly overcooked and lackluster. Then 2 hours later walked out with empty wallet from the slot machines taking it all we never won anything once! Unlike Vegas where they have rules hard Rock has zero payout regulations so all they do is take your money! Oh the hotel is beautiful walk around and look take pictures but don't open your wallet and don't eat this food unless you want to be sick.

This was our third time to the Hard Rock Guitar Hotel. I love the gambling and wife loves the pool and spa. Saw a show and had two great dinners, Itialian and steak house. Nice to just camp out for a few days and have everything onsite. Will go back again