Carrington House Hotel

Everything

Nothing.

ABSOLUTELY DISGUSTING! Mould everywhere, window hanging on by a single screw and bracket, burn marks on headboard and bed side cabinet, insects inside the bathroom. The hallways are like a construction site and the place is like a dump. Stains on all the floors, marks everywhere, damage to ceilings, potent stench lingering around and general unsafe feel. We didnt even stay, we demanded a refund after we saw the room and luckily florence at reception was extremely understanding and processed the refund immediately, I wouldnt let my worst enemy stay at this hotel, it’s absolutely rotten and the owner should be ashamed to have this open to the public. It needs a health and safety inspection and shutting down asap!

The staff is very rude. I called a day before check in to rectify something and I got the information. When I was checking in the staff told me they don’t know who spoke to me and that I called the wrong number. I showed them the call and they were not even taking accountability for the confusion caused by their staff and implied I made everything up. There was no parking and the manager on duty came outside while we were waiting to find a parking spot and started shouting for us to leave yet we were not blocking any car. We did late check out which is £10 an hour after initial check out time. The house keeping lady came at 11:40 and told us to leave the room, we explained to her that we have late check out and we’re getting ready to leave and she requested we leave that moment. We told her we can’t just leave without packing our things and she left. 5minutes later she came back and started shouting for us to leave the room and swore at us before walking away.

Brilliant

Very good and homely.

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