Zoetry Marigot Bay - All Inclusive

Excellent customer service. They provided all our additional requests without any denials. Employees are very helpful and friendly.

The views from our hot tub was amazing.

Staying at Zoetry was an overall great experience. It’s about an hour ride from the international airport and we were greeted with a drink and a cold towel on arrival. Check in was quick and we were driven to our first room, which was lovely and stocked with ample drinks and a sample of cakes to celebrate our honeymoon! Unfortunately while settling in we quickly discovered a leak under the bathroom sink. The staff were quick to upgrade our room complimentary and made no fuss about it which we really appreciated. The food was tasty and service was kind and respectful; however, service was slow. They absolutely run on ‘island time’ as they’ve said. My husband was also not happy with the lack of poolside space available, considering we went during the rainy season. I’d be curious to see how they fair during their busy season. We highly recommend the excursions, we did the land and sea/tout jour tour through Expedia which was an unforgettable experience with the mud baths and waterfall. We also did the sunset cruise through Zoetry which was so fun! The beach was ok, but the locals flock to you the second you arrive, so stand firm if you don't want anything. Nonetheless, if you’re looking for a resort that focuses on R & R and shuts down at midnight, Zoetry is for you, but if you want a more food options and entertainment, then this isn’t the resort for you. We had a great time overall and would definitely recommend if you’re looking to simply relax.

Great stay.

No variations on the menu. We wished if there were after-dinner activities (dancing & music etc…)

The customer service here sucks. The butlers don't respond on whatsapp for request. I requested a slick of cake and card for my wife almost 2 days before we checked out and never received it. Im particular, Gimel is extremely rude and arrogant. When I asked a question that he didnt answer clearly and I went to concierge to clarify he approached me showing me my picture on WhatsApp to intimidate me and then tried to belittle me as to why I came to ask for clarification. The food sucks. The pictures don't match the full ambiance in person. We experienced massive power outtage for almost 1 hour the day before we left. Hurricane hole smells like sewage. We also ate at 1461 and saw a cat walk through the restaurant and into the kitchen. The premises also requires extensive walking up and down which isn't friendly to people with disabilities. However, the good thing is the ferry to the beach (super rocky), the sunset cruise, and the yoga class. In addition, Ella and Rochel were both the best staff on the resort. Super professional and provided good hospitality when applicable.

Ubicaciones especatucular, servicio impecable y habitaciones muy top

Experience was shockingly disappointing completely because of service and staff. The property has wonderful potential but the people working in the restaurants and bars made everything excruciating. We waited at least 45 minutes each time we ordered anything. At the swim up pool, I ordered a basic drink all bartenders know, and was told they only have what’s on their drink menu. So, the bartenders don’t know how to make any drinks on a resort where people come to enjoy drinks. It’s sad. And once you order a basic drink, expect to get it up to an hour later. We witnessed bartenders taking shots together instead of serving us. We ended up asking where our order was and found it lying on the counter while they prioritized other things. Completely disordered and unmanaged. Also, hours after requesting rooms service, no one came to clean our room until it was night time and we were getting ready for bed. Disaster service. If hospitality is important to you, this isn’t the place for you.

Was not very clean, multiple cockroaches in room. The door handle to our room was barely hanging on the door. Had to be careful when opening and closing door. Staff was very nice and polite but usually took a very long time to get things done. Made multiple requests for our room such as restocking the minibar and adjusting our person plunge pool and they never followed through.

Really good value overall. Easy to take water-based excursions, and a good selection of food for the size. Nice amenities and helpful staff. Our AC broke in the evening and a technician was able to fix it at 9 PM so that we could sleep in a cool room without moving - this level of service would be impossible at most locations. Fun to stay in a marina and experience the boat traffic and views.

Food and staff at times felt limited due to the all-inclusive nature. During busy pool times, the pool bar is usually quite slow with few bartenders, and the food options while diverse were not as good as one would hope if you were to pay the listed prices for the food (at least compared to other restaurants and locations on the island we stayed at). The beach is very small and there are competing resorts who get to put the chairs closer to the water so you could be far in the back depending on the day. Coconut trees on beach were beautiful but dangerous, watched three coconuts fall around beach-goers while there on a windy day. Many of the excursions were more expensive than at other locations and ground transport was very expensive (charged 160$ for an hour "transport" compared to <80$ for a taxi service). Recommend booking independently for most excursions through a different agency as you will find better deals.