Quality Inn & Suites Portsmouth

Didn't Stay

Room was full of bugs, no water pressure, exposed plumbing, ceiling ready to fall in. Front desk said their was nothing she could do. There was 3 couples in our group and all 3 rooms had bugs. We all packed up and left, Ask about a refund and was told she would let her manager know. So far we have not received a credit.

The staff person who checked me in was vey accommodating and moved me to a first floor room as was my request in my online reservation. I was originally was placed on the 2nd floor. Thank you. She tried to help with the WiFi issue. You could get WiFi at the desk but It was lost as you walked down the hall

The Wi-Fi did not work, I was told they just upgraded that day and just didn't know how to help me We found spiders and bugs in the bed and on the couch Went to breakfast 45 min before it ended and there was hardly any food- no bread, 2 danish, we scrapped the bottom of the dish for the sausage gravy. When we made a comment to the staff person her response was breakfast closes at 9:30- it was before 9 am. No offer of what would we like, or could she get something specific for us. The hallway was littered with leaves and stuff The side door was left open-security?

Nothing.

Dark parking lot, wasn’t even asked for an ID at check in. Only person at the desk when I arrived at 5pm told me he didn’t work there. Maintenance man was very unkempt, had a horrible cough that I heard in the hallway all night long. Entire place smelled like cigarette and THC smoke. Homeless looking people were all around inside and out. Don’t stay here. Door didn’t seal in my room so noise and light all night long.

It was close to our son.

We have been staying for several yrs when we visit family and the past few times it is going down hill. It was dirty room wasn’t ready at 5:00pm. We left and came back. Numerous young adults behind counter putting on make up, young men with the girls hanging out behind counter, they had no idea what they were doing. This was the worst it has ever been we will not be staying here again. I can not believe young women and men behind the counter like it was a hang out. Very disappointing. Whichever one of these young people was working had not a clue as to what they were doing. I booked 2 king rooms and got 1 king and 1 double room. The bathrooms was horrendous dirty.

Check in was slow, room had clock and lamp plugged into a broken outlet, ladybugs all over the ceiling

A lot of updates need to happen, hotel is ran down and we had an issue with stink bugs. The staff is awesome, the front desk worker Mary was so helpful and went out of her way to accommodate us and make us comfortable.

It was clean, quiet and comfortable

That the pool was closed due to construction