Country Inn & Suites by Radisson, South Haven, MI

Not worth the deal

I called the property before I reserved to see if had a wheelchair appropriate room. Said yes sent pictures. But wasn’t entirely true. No handicapped height toilet. Could not reach the coffee pot or microwave. Shower although barrier free, not big enough to access in my wheelchair. Bathroom mirror over sink too high. No hand soap. Towels not in good shape

Our room looked like it had not been cleaned. The previous guests clothes were still in the dresser. The TV barely worked and the AC unit smelled like mold

BED BUGS!!! Do not lodge here, me and my two friends all came home with bug bites all over our arms and face and chest!! I’ve attempted to call every phone number I can find and no one has answered any of them.

The property could really use an overhaul of cleaning and remodeling. There was mold on the ceiling in the bathroom because there is no fan. Bed was comfortable and breakfast was okay. 1 person couldn’t keep up with the amount of people in the hotel Sunday night so you had to wait for food to be cooked.

This hotel served its purpose by providing a comfortable place to sleep after a long day. The establishment itself though is very dated and worn (stained carpet in the hallways, outdated/broken fixtures in the bathroom, peeling paint in the room, older door to rooms that stick, etc.). The price per night seemed a bit much when I booked it, and then upon arrival I was a bit frustrated/disappointed to see the condition of the hotel. Front desk gentleman was amazing, service was prompt. Breakfast is available in the morning and was good. But again - the outdated, worn out, old & tired feeling of the hotel itself had me questioning if I could have found a better hotel to stay at, especially for the price we paid.

Cobwebs, scuff marks, and broken amenities are what await you at this hotel. Even the pool water seemed grimey. Could see light all around the door at night when completely closed. Heard every little nosie...everywhere.

👏

Excellent customer service, friendly staff, great hot breakfast, comfy beds and pillows and the room was clean!! Its Close to downtown shopping and beach! We would definitely satay again!

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