White Pines Inn & Suites

Where to start. I saw that this place had just joined the Choice Hotel chain. I figured it must have been inspected and met their standards. It was probably the most disgusting, smelly, dirty hotel I have EVER stayed in. The ground in dirt around the perimeter of the carpets in rooms and public areas showed that it hadn't been vacuumed in years. Hair on sheets, leaks in bathroom, leftover stuff from previous guests, ice machine broken, caulking crumbled off in bathroom, rust on lamp base and it goes on and on. Luckily there was a Fairfield Inn right next door. I will never trust new hotels taken under the Choice brand; better yet, they may be off my rotation.

Great staff and friendly guest. Facilities need some upgrades.

This place did not impress us. The elevator sounds like it is going to trap you in it at any point. The grout in the bathroom was disgusting.

Nice hotel. Convenient location. Close to many dining and shopping options within walking distance. Alain and Matt (I believe his name was Matt- I think he was a night manager?) they are both wonderful. Excellent customer service!! These two individuals deserve a promotion. Some of the best customer service in hospitality. Thank you again for your help! Expedia also had great customer service getting my stay refunded for me due to some unforeseen issues with the room I had. Thank you Expedia! The pool and hot tub areas were very nice and clean. The hammocks outside were a nice added addition. Thank you!

Everything about this place was horrible. The bed was uncomfortable and loud, the bedding smelled like old greasy hair. The bathroom was disgusting; the toilet barely flushed and was stained. The shower head only had a turbo jet option, at least there was water pressure I guess. The floor and wall around the tub were dirty and damaged. The bathroom sink drain was super super slow. The toilet ran off and on all night long and the bathroom light was broken so you couldn’t shut it off. The area around the hotel was really noisy all night long. The only good thing about the place is there are plenty of restaurants and shops close by. You do not want to stay here.

They moved rooms due current room wasn’t done, and they check me out themselves without my concern. Took my personal stuff out the room and rent out the room to someone else the day before my checked out.

Room had uncovered light fixture and cracks in tge drywall and water damage around the a/c unit there was garbage in the parking lot and halways the lobby smelled like clorine from the pool and the person at the desk was very unprofessional

At 9:15 they stopped serving breakfast

On first impression room is spacious but then you notice the food debris along one side of the bed base that hasnt been hoovered up. The main light is missing with wires hanging out of the ceiling. No working extractor fan in the bathroom & it smells damp & mouldy. Reported the above to reception & the guy on his own advised housekeeping had gone for the day. He was busy & seemed stressed as lots of guests checking in & he couldn’t deal with our problems. In the end i asked for a hoover & cleaned the mess up myself but it shouldn't have been like that, a bit of attention to detail & giving your guests a comfortable stay is not hard! Spoke to a woman on reception before we checked out to let her know we had complained to Hotels.com & they were trying to get in touch for a refund. There was no apology offered, all she did was make excuses about why the light wasn't there like that was an acceptable answer or resolution. The bed wasn't comfortable & the room was hot. We did put the air con on but it smelt mouldy so we turned it off & opened the window. Breakfast wasn't brilliant either, not a lot of seats or options. This hotel could be so much better if they took the comments on board, made some improvements & actually delivered a caring service with staff that can clean properly. Also don't give every review the same bog standard response!!

Room clean