Hawthorn Suites by Wyndham Napa Valley

nothing

The receptionist when i arrived was terrible, lack of education to be in the front desk. Tried to have me pay for an extra night when it was clearly saying in the paper she provided me that was paid. Room not well maintained and dirty, breakfast very poor.

Breakfast was delicious, rooms were always clean. customer service super firendly

na

1st day out of coffee and other things and had to ask and then wait for the refilling . 2 nd morning better

Used the pool and hot tub and I believe the chemicals need to be checked daily . I usedcc CD to care for a pool and I felt both me and my daughter got slight chemical burn . Like other places I have stayed . The room had no shampoo or conditioner and the trash cans had no liners . Reported and fixed. But shoukd be checked daily. The room next door had a door that needed wd40 reported easy fix not fixed . No doge allowed fine but saw dogs . We had a dog but a friend in town kept it . The dog was never in room and once in parking lot as we switched cars . Then we were called and accused of breaking the 250.00 rule 🤬

I like that our room was in a very quiet part of the building. However, there was an inconvenience during the night when bathroom lights and sink lights kept flickering on and off. Room is clean. Location is central to shopping and restaurants.

Breakfast was missing some toppings for the oatmeal like granola, slivered almonds or walnuts, dried cranberries, etc. It was also missing some fruits like oranges and bananas. Gym was almost non-functional, with the cable machine Out of Order. Very limited set of light dumbbells.

I enjoyed the pool in the hot tub, but it is indoor.

I was called by staff saying that there was a dog in my hotel room when I never had a dog.