Hawthorn Suites by Wyndham Napa Valley

Location was great staff was awesome

Out dated and smelled like stale smoke Carpets were gross. My feet were black from walking on them.

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The water pressure and shower head were very nice. Breakfast was good, and they made sure food was kept full and warm. Staff polite and professional.

Bathroom area had very bad sewage gas smell. Even after running a lot of water and flushing toilet, the smell continued. The king size bed was very uncomfortable. We woke up in pain.

We recently stayed at Hawthorn Suites by Wyndham Napa Valley and had very mixed experiences during our visit. The rooms were excellent — very clean, comfortable, and well maintained. We were genuinely happy with the condition of the room and the housekeeping standards. Breakfast was also very good, with a nice variety of food options. A special recognition goes to Maria, who was working in the breakfast area. She mentioned that she is normally part of the housekeeping team and was covering in the restaurant area, and she was absolutely amazing. Maria was friendly, welcoming, positive, energetic, and extremely helpful. She truly made us feel cared for and created the kind of hospitality experience guests hope to receive. Unfortunately, the check-in experience was the complete opposite. The front desk associate who checked us in — an Afro-American lady whose name we unfortunately did not get — gave us one of the worst hotel check-in experiences we have ever had. We travel frequently and stay in hotels often, and as someone who works in hotel hospitality management myself, I understand very clearly what true hospitality and guest service should feel like. Our perception during the interaction was that the employee seemed unhappy, disconnected, and as if she truly did not enjoy either her job or interacting with guests. The experience felt cold and uncomfortable, almost as though our presence was bothering her. There was no warmth, friendliness, or welcoming attitude during the arrival process, which is disappointing because first impressions are extremely important in hospitality. Thankfully, employees like Maria completely changed the feeling of our stay and reminded us what genuine customer service should look like.

Proximity

Smelt moldy upon entering room Shower was not clean had hair strands Toilet barley flushed

Close to most things we were doing.

I can’t think of anything except maybe the eggs were a bit rubbery at breakfast.

Good location as long as you have a car

Right on a road pool area not so clean so didn’t want to use it