The GrandResort – Limited Edition by Leonardo Hotels

Certainly not a 5 star experience and wouldnt reccomend it to anyone.

New hotel but cleaning staff needs serious improvement

I wouldn’t really say this is a 5* hotel. Having been to many other 5* properties, the rooms are definitely comparable but the customer service let the experience down. Check in wasn’t what I expected and the breakfast options were lacking (compared to other hotels of the same standard). Customer service was a 3-star standard in my option. You expect 5* customer service to be hands on, creative and go above and beyond. Things that make you come back but it was the bare minimum throughout

Great Hotel form the time I arrived to the time Ieft. so much so that I would receommedna nd return to this hotel. The price is very good fro a 5 star hotel in limassol so I was not expecting the experiance to be the best but I was wrong. The service was excellent from all staff. the food was very very good. The cleanliness was very good. Well done to the GrandResort team!

Was quite untidy everywhere when we arrived - bins full, toilets messy, the changing rooms hadn’t been cleaned, sun beds & tables were dirty. Not sure if this was due to Easter weekend lack of staff or a pervious big event that they still hadn’t cleaned up before we arrived but it was definitely not what you expect at a five star hotel unfortunately.

Service was terrible, no ice cream parlour open, June is opening time from what we were told at reception. When asked at the pool bar for ice cream they said we couldn't take it to the pool and had to sit in the bar restaurant. Lifeguard in the indoor pool wouldn't let kids in the pol without armbands, supposedly a rule for 6 and under but the chap was insistent for our 8 year old, who incidentally is an excellent swimmer. Beer offering are poor, Keo or Carlsberg, unlucky if you don't like that beer, Not good enough for a so called 5 star hotel. The Asian restaurant, only limited offerings, not the full menu. Excuses galore around staff being new, the hotel only just re-opening. Looks like the grand opening is expected in June, despite the hotel being open......work that one out!! For me the hotel is at best a 4 star hotel. Much better offerings in other hotels in Limassol, we won't be visiting again.

The only thing I didn’t like was I asked the front desk about going to the City of Dreams casino, if the casino enforces the rule of no open toes shoes or flip flops. The woman said it is strictly enforced. So I bought a pair of closed toe shoes in the hotel shop. Everyone at the casino had flip flops on. I couldn’t return the shoes I bought because our flight out was before the shop opened. If you don’t know something just say you don’t know.

Terrible

I visited this hotel in 2023. This recent visit disappointing room not cleaned every day and when it was cleaned it was cleaned very late in the day. Even though the door label was put on the door handle before 09:00 every day. Hotel has decided to remove the bar, and the hotel is pushing fully inclusive packages which very sub standard.

Check in was great, room was spacious and clean. Bathroom was on the small side and our shower leaked onto the bathroom floor every time we used it. Pool great size, activities throughout the day. Breakfast ample choice and good quality. Didn’t eat at the restaurants. Overall the staff need more training, not as smiley or friendly as other places I’ve stayed,