Hampton Inn By Hilton Addison Dallas

The staff was very nice, absolutely loved them. The cleaning crew was amazing as well. Did the best they could given the renovation circumstances. Bedding very comfortable.

A/C regulation was a struggle. Complex is under renovation so of course sections being closed off, breakfast being limited to pre selected bags, but I had a rowdy group and they never made us feel less than. Overall, great time.

Great staff. Building under construction, but minimal noise or clutter.

When I got to the hotel, the email you sent me clearly said I booked two rooms. But the clerk kept telling me that there was only one reservation even though I was showing him my email. He refused to give me the other room. Incredibly frustrated I offered to pay outright for another room. Because I needed to go to bed. I figured I would deal with a manager in the morning when they return as soon as I got to my room, he came to the door and said he had found the other reservation, but it was under the other name of the person in my party. I was on the line with hotels.com Chad When they sent me over a screen grab that showed the two confirmation numbers and the names the reservations were under my question is… Why does the email you send not contain the same information? Why does it not contain the confirmation numbers and the names of the rooms are booked under? That would solve the problem immediately I have never had this experience with hotels.com.

This hotel is under heavy reconstruction. Not identified prior to booking. The parking lot is unkept. I caught a flat tire in my rental car, hours away from driving 500 miles home.

I think they should close while they are under construction. There is construction and music loudly from 7a - 7p it was uncomfortable.

Good for the price

Horrible experience and customer service. They didnt have running water during my stay and there is loud on going construction during the day.