Quality Inn Des Moines North

Reservation was for 2 days Aug 23-25th with a complinary late 1 pm check out. I arived at 2 pm to check in and my room was not ready. I was asked to either wait or come back in 1 hour. I waited. I was not very happy one bit to have to wait. Around 11 am the following day, one of the desk staff were asking if we were leaving or not. They should look at the reservation on the computer to see instead of bugging the customers. The cleaning crew came by the next evening to give more towels when the ones we had were still okay. The cleaning crew an older man and woman kept knocking on the door periodically and asking what our plans were, checking out or staying. Very ANNOYING. The accessible walkin shower didn't even have a shower head. I had to use the wand. The reason I that room was so that it would be easier to bathe since I'm in a locked knee brace. The room has a musty smell to it and the a/c unit needs work. It is Very NOISEY. The room next to me was noisey most the night. There was a lot of banging /sounding like kids jumping off the beds to the floor from above our room #111. George, the night manager was very friendly and assisted twice with the tv. Only had one remote to control the channels and not the tv. We could not watch anything without a different remote. There was a Quality Inn sign that came up on the TV and would not go away without the 2nd remote. Me staying looks very vaige. There are a lot of issues and training to be done over.

It was a nice two queen room but the sink water faucet had limited water flow and the bathroom also water ran slow, the Wi-Fi barley work. And the staff did not clean or changes our bed sheets once during our 4 days stay, they was trying to rush us to check out wasn’t even ready and the staff force me to pick Diderot wash rag and it was their job to do it,

Room was clean quiet

They charged 40 dollars for dog, the most I've ever paid for my dog at a motel.

The room had an unpleasant moldy smell as we first walked in. Maybe it was the cleaning product. The Breakfast area was unkempt. We got there at 8:30, breakfast ends at 9. No meats, a little eggs gravy empty, food and crumbs lined the counters. Bagels underside soggy. No plastic forks-we looked through cabinets till we found some. Trash full, floors messy, tables not cleared. A young man did bring sausage links out a few min later.

It was close to Iowa State Fair. Free breakfast

Found 2 bugs in our first room, moved to another room. Had a hard time opening door to 2nd floor corridor because handle was broken off.

Stay was good. Comfortable and clean. Didn't like smoke alarm was hanging down from wall by the wires. Overall nice place. Very reasonable rate.

Nothing..

The room was covered in MOLD!!! The ceilings and even lamp shades had mold all over them. Everything is the room from towels to blankets and carpet felt damp. The smell was unbearable, save yourself don’t stay here.

Staff was nice and courteous and made check in a breeze