Amazing view of the Bay, Angel Island, Alcatraz, & SF at a good price BUT...................
First the good: 1) View = Amazing, 2) Location in Tiburon = Great. Many good restaurants, bars, the ferry to Angel or SF, and tourist shopping are all, steps away. 3) Our room which is their best was large with a deck, comfortable bed & nice towels. and the mini-breakfast w pastries is nice.
Now the bad: 1) The staff at the front desk is really poor. Almost rude and unhelpful. For instance: 1) We got here early and just wanted to have them store our bags till check in. We were told out room would be ready by 12:30-1pm so we unpacked our car (by ourselves) onto a cart from the street and stowed it in a conference room and planned our day around when she said it would be ready. When we came back at 1:45, we were told the room would not be ready, they sold the occupant more time, and check in was 4 anyway, which would have been fine, but we planned our day and clothes around her first schedule and had to cancel/ modify our plans. 2) We came back at 4:30, checked in, got to the room, and there was on overwhelming smell of bug spray which stayed in the room all the rest of the day and night. We kept all the windows open and slept cold last night. Our noses and eyes kinda burned. 3) They use duraflame fake logs. When ours was done, we called the desk and asked for 2 more. Steven said they would be right up. 1/2 hour, 1 hour later, and nothing, my wife called back and asked again for 2 more duraflame logs. This time he told her they only would bring 1 at a time. When my wife said we'll only burn 1 at a time but didn't want to call every hour, he said ok, they would be right up. 1/2 an hour, 1 hour, 2 hours went by.......and no logs so we gave up. 4) I called the desk in the evening and asked if they had any coffee I could get. He asked, "fresh brewed"? Yes I said. "We have a fresh brewed coffee station near the lobby. So I went down and poured a couple of cups, a worker said it was cold and offered to nuke it in the micro, which he did. Got back, gave it a sip and still just warm and terrible, was obviously brewed that morning. Sooooooo, we sat there in our bug spray smelling room, with all the windows open, no fire in the fireplace, burrowed in covers and watching TV which was mounted in a separate room about 25 feet away. 5) Our room (their best) is sold with a great balcony/ view, which it has. HOWEVER, the room is at the end of the hallway where their public seating deck (with great views) is located, So our deck is attached to that deck, so in essence everyone in the hotel is invited to your/ our deck with zero privacy. And worse, we couldn't open our blinds because everyone on the deck, walked by at eye level looking into the room, day & night! 6)And last, the property is in obvious disrepair, with dry-rotted wood everywhere, poor paint jobs, and old stuff.
You be the judge.
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