Kalamazoo Hotel and Suites

Hotel was dirty old dingy. The bathtub was disgusting. The main lobby had no air conditioning. The breakfast didn’t have pancakes. The pool was closed for renovation but there was no sign of renovations. It was a terrible experience would not recommend ever.

Not up to my typical Holiday Inn Express experience by a long shot. Got in late the first night so I did not realize the room was missing a shower curtain, a desk lamp, a coffee maker, ironing board, and hair dryer. Went down to the front desk and they were pleasant but said that they did not have an replacements for all the missing items. So, they finally agreed to let me move to a different room ( note - my idea, NOT theirs......) The second room was okay BUT was supposed to get daily service and did not. Finally the day before I checked out (6 day stay), I flagged down a very pleasant house keeper who was able to service the room. The breakfast was NOT typical Holiday Inn fare. NO cinnamon buns which is one of the reasons I choose Holiday Inn express. Apparently, had not had any in awhile and were not sure when they might have them again. Clearly, there USED to be a pancake machine but it was gone. The towels were thin and well used with frayed ends. The whole thing was not in good shape. I will NOT ever stay there again. Too many other good options in the area. Oh, and the sign for the hotel on the street is not lit.... drove pass the place twice on the first night before I finally found the drive way..... should have taken that as a sign I guess.

This hotel is the worst Holiday Inn Express at which I've ever stayed. Our room entry door was a plywood door with pry marks around the handle. The water in the bathroom came out yellow, with lots of air pockets. The breakfast was terrible--it consisted of scrambled eggs, bacon, and premade egg omlettes, cereal and 1% milk. We literally went to Tim Hortons for breakfast after having breakfast at this hotel. The grounds had unconnected downspouts, open trash containers and weeds all over.

Website did not say that the pool was closed. Looked like they had not run a vacuum in months. Parking lot area dirty and unmaintained. No indication of lack of housekeeping and ran out of towels. Desk person was super nice and apologetic and found towels for us. She was great, hotel was not. Hard to believe this is actually a Holiday Inn property. Rate was WAY high for what it is.

DO NOT RECOMMEND THIS HOTEL TO ANYONE. This property is horrible. The staff is uncaring if you book thru expedia or a "3rd Party". Its location is crappy, off a business route and you cant see the signs to enter...Got to the hotel and there was a small paper sign saying pool was being renovated, not one thing on the site about no pool and the cost was way too much a night for this crap hole. Room was ok, elevator is small, building is old and smelly. Came back to hotel after going out to Whitecaps game to find there was a family reunion that happened there. Found out they used all the ice in the place, and that it was one of the hotel workers family reunion that took place. That price and no ice, 1 broken ice machine and the large manager said that the other ice machine couldnt keep up...Seems to me they should worry about paying customers more than staff using the facilities. Also, the party there was in the parking lot smoking pot and hanging out...There was still no ice in the morning when we got up at 8am to get breakfast. Now on to breakfast, horrible....no pancakes, limited selection of pastries, this was one of the worst Holiday inns that we have ever been too. The room was cleanish, bathroom was dark and dingy and they had only 2 towels. We had to ask for a couple of more since we showered after we got there. Expedia is criminal for making people pay insurance for not being allowed to cancel reservations or book something crappy like this place.

Worst hotel I've stayed in: 1. No hot water to shower 2. I asked for an extra pillow and they gave me one with a giant stain 3. They were "running low" on towels so asked me to bring mone to the front desk when i was finshed and they would gove new ones in "20-30 minutes" 4. Only ice machine was on the first floor and wasn't working 5. Pool was "closed for maintenance"

It states it had a pool and when we got there the pool was being renovated. Our kids were disappointed, that’s why we booked that hotel. And for $220/night it was so gross and dirty.

Pool closed, one and only elevator out of order, vending machines out of order, phone in the room out of order, breakfast average, printer out of order so receipt emailed to me, emailed receipt didn’t contain any charges so I had to call back to get it resent.

Room was outdated. Stains on the floor. No hot water, toilet broke, no fresh towels. Very disappointing

The advertised pool was out of order. The WiFi was out and the television quit working almost immediately. Breakfast was all right, room was clean, but the whole experience left me wanting. And we were there two nights!