Kalamazoo Hotel and Suites

It was terrible experience. Bathroom showers doesn't work and I called multiple times to fix but they were telling we can fix but they wouldn't fix. We vacated one day early. We took shower with water bottle. I don't recommend anybody to stay there.

This former Holiday Inn Express likely recently changed hands to become

There was no room available, even though I already had paid my reservation in advance. The front desk clerk didn’t offer to help me find other lodging, help me initiate a refund, or help in any other way. Just basically “there is no room available for you, bye bye.” Twice in the past, I’ve had hotels that were unable to give me the room I had reserved, though never a prepaid one. In both cases, they had already arranged a room at another nearby hotel for me before I even arrived. One fully covered the cost of the other hotel’s room and charged me nothing. The other covered the price difference between their hotel and the other one. In short, they did what they could to “make it right”. This hotel, however, did nothing, not even the bare minimum. I wouldn’t recommend this property to anyone.

As one who has worked in the hotel industry for 9 years, I will say that it was not that bad but they really should work on the parking lot, The lighting around the property, and the overall condition around the property is not really inviting. If there were not cars in the parking lot you would have thought the hotel was closed down. But I will say the front desk did a really good job checking me in, The room was not bad at all I had no issues with the room, but the fact that the ice machine was down and I was told to go to a different building to get ice that is not good. There was a number of people walking in and out from the streets which is not the best look when they are hanging out in the lobby. But again I would stay there again just for a one or two night overstay visit it's okay.

This property was okay to stay to rest. It was a little confusing to find the place, as it didnt have a sign on thr building. Not much as far as amenities. Old building, but very friendly staff. The room felt cozy and safe.

We had 2 different rooms during our 2 night stay. The first room had hair in the tub, hair in the bed, a grocery bag in a drawer, a stain on the pillows, and a dirty tissue on the night stand. Room 2 had hair in the bed, fries and dirt under the chair cushion, and dead bugs in the bathroom in a corner on the floor. I wanted a full refund and was only given a partial. This is unacceptable.

Customer service are polite and stay out of your business. I can be a little loud and I have visitors a lot and I have not received any complaints or reprimands from the staff or managers or anyone.

Hotel being poorly maintained. main floor & hallway rugs dirty, elevator dirty floor has not been cleaned and in disrepair. Overall appearance shows lack of maintenance.

Comfortable

The hotel was formerly a holiday Inn. It was def in need of some updates but last minute it was affordable. The towels are very thin and cheap.