Kalamazoo Hotel and Suites

Good people and a good breakfast

Service was wonderful at both check in and out, plus gave helpful information about air museum nearby. They took into consideration a special need we had and accommodated us. Couldn't be more pleased with the people! Carpet and room chair needed cleaning. Bathroom very clean, though as were linens. Bed pretty uncomfortable. Didn't eat breakfast so can't review.

Staff was very friendly and helpful. Room was spacious but not cleaned very well. Dead bugs in the corners of the rooms and windows, and even a few live ones. Not much light, had to request a bedside lamp. Staff was very accommodating and helped wherever they could. Very pleasant personalities. An older place that could use some deep cleaning.

Gave me a dirty just used room that wasn’t clean when I pre booked a day early and worked a whole day to check into a dirty room at 11 at night and pretty crap customer service

Our stay was great. Great staff, clean hotel. Will stay again if I'm in the area.

Room didn’t have a refrigerator and coffee maker didn’t work. They ran out of towels so we had one for three of us in the room.

Check in was too long. Nobody was at the desk and I had to wait at least 15 minutes for the staff to return from outside with his lunch or dinner. No sign was posted. I literally had to call the hotel while standing at the front desk in order to be able to get staff to help me with my check in. After which the amount of time I had to wait for staff to appear my own dinner got cold. Definitely need improvement in the staff of front desk

Get what you pay for. Tub had permanent stains on it. Room pretty dusty. Staff were super friendly!

Room was clean, check-in was quick. The bed was incredibly uncomfortable, like sleeping on a concrete slab.

The staff was very respectful and professional. The room was clean and nice.