Polana Serena Hotel

Quick one night stay and we were surprised, Paulo as reception was great very professional and friendly. Allocated rooms early which was great as we just arrived from Doha, room was large, good shower and comfy bed – Breakfast was very tasty ! If we ever return more than happy to stay here.

Óptimo pequeno-almoço

Distância entre a recepção e o quarto

Nothing… STAY AWAY… this hotel is run by criminals.. they charged double on my credit card, they done the same to all the people I traveled with. Even it’s clearly manually double charge money taken from my account the hotel deny any wrong doing, they simply say they never taken the money.. from now on I will only pay my hotels directly to booking.com

Everything.. run down criminal hotel

Não

Tudo na medida

The scenery was beautiful!Rooms big and comfortable.

I arrived at night and the lady checking me in took forever to. It’s like she didn’t know what she was doing.🙁

I stayed here for a few nights recently and was really impressed with the whole experience. Overall, the hotel was very well maintained from reception to the rooms and public areas. Housekeeping did a great job of keeping everything spotless during my stay. What really stood out was the staff: professional, courteous, and genuinely friendly, always ready with recommendations and any requests to make the stay welcoming and comfortable. Also, the location is perfect for both business and leisure travelers. The hotel is strategically situated close to a number of shopping malls, and within walking distance or a short drive from restaurants. We therefore found it easy to tour restaurants within the locality when we wanted variety beyond the hotel dining. The on-site restaurant served meals of good quality with fair variety. Try the Beef Lilly sandwich. The breakfast buffet exceeded our expectations, providing a nice mix of hot and cold courses, fresh fruits, and omelets or waffles made to order, which did meet different dietary preferences. The gym was well-equipped with modern cardio and weight machines, and the lap pool was great for morning swims-clean, proper length for laps. Not sure of size-they said 15M but seemed bigger-there was no one swimming when I went every day. The WiFi was reliable and fast throughout, perfect for work or streaming. All in all, this hotel grants great value for money with an unbeatable combination of location, amenities, and service. I would definitely come back and recommend it to others.