Grande Denali Lodge

This hotel was a low budget . No housekeeping service you need to request it which we weren’t told upon checking in . Rooms had no drinking water or cups . The air conditioning wasn’t cooling either . Bathroom could be cleaner too . Restaurant food was good .

Stay here at your own risk! No communication, no compensation for a lower cost hotel, no customer service. This hotel cannot be trusted, do not waste your time or gamble your vacation on them. We booked this hotel in January of '26 for a May of '26 vacation. We flew into Anchorage and road the train to Denali. At the train depot there was a person holding a Grande Denali sign, he pointed us toward a bus. There was a line at the bus with a person verifying names and giving out room keys. When it was our turn he said he did not see us on the list, he might not have the most updated list. We told him we had this reservation for 5 months. He said we could straightened it out at the hotel. The bus took us to Denali Bluffs Hotel. When we get to Bluffs luggage was there waiting, in looking thru the luggage, ours was not there. I asked the driver the difference between Denali Bluffs and Grande Denali, he told us the Grande Denali had been closed for a week due to water issues. We heard about the issues with Grande Denali from the bus driver, not the hotel, not the people assigned to get us to the correct place, how pathetic is that? We go in Denali Bluffs and the receptionist doesn't have our name on her list. Her manager checks the Grande Denali site, and sees that they moved us to the Denali Princess. The shuttle driver for Denali Bluffs was kind enough to take us to Denali Princess. To summarize, the man with the sign and the man handing out keys both lied to us by not revealing what they knew, Grande Denali sent us to the wrong hotel and provided no transportation to the correct hotel. The hotel Grande Denali moved us to is of a lower value than the Grande Denali. Grande Denali did not contact us or our travel agent to let us know there were issues. After a 6 hour train ride it took another 3 hours to get into a room, that room had a view of the Grande Denali sitting on the ridge but no view of the Alaska Range, which is what we were paying for. While a water emergency is outside their control, the way it was handled it is completely unacceptable. The replacement hotel is a lower cost property, with a view of the river but little to no view of the Alaska range. The manager through, emails with our travel agent, promised to contact us 3 separate times, it has now been 17 days and we have not heard anything at all from them.

3 days before my check-in date, this hotel told me they could not accommodate me due to water emergency and relocated me to a lower cost property, which didn't even have my original room type available. A water emergency is outside their control and understandable, but the way it was handled is unacceptable. The replacement hotel is a lower cost property and didn't even have my original room type available. I sent two emails requesting a partial refund to reflect the rate difference (up to $100/night). Management acknowledged my request but never followed up. No refund has been offered. If anything goes wrong during your stay, don't expect them to help, as this team clearly does not care about customer service.

Great hotel with spectacular views! The front desk staff helped us arrange a last minute rafting trip and ensured we had no worries. The shuttle service was great and had many options for drop offs.

The location was nice, being up on a mountain.

Too highly priced for a basic room. View was of the parking lot and hillside right there. The building was separate from the lodge; so to go to our room we entered a very basic door, down a long narrow hallway, to one working elevator, up to another long narrow hallway with basic windows (even though that side of the hallway would provide decent views if the windows were nice). Everything felt bare and stark. The lodge has a restaurant, but the whole dining room was closed, presumably because we were there the final night of the season. We had an overpriced bad salmon dinner sitting along the backside of the bar. If you’re not going to offer all services for the best experience, then put that out there so we know before booking, and discount your prices! We didn’t have breakfast here, but that dining area was at the hillside end of the lodge, and the only option for breakfast was a $25 per person buffet.

El paisaje y el servicio la atencion muy buena

Nada por ahora todo estubo bien

Great location. Wonderful restaurant and bar with gorgeous view.

Lodge is a good property from which to launch your Denali park adventure. We only stayed for one night as it was just a few days before they closed for the season. The lodge picked us up at the train station. Everyone was very nice even though they were just a couple of days from leaving. They were very short staffed. Room was like any mid level chain hotel. Room was clean and we had no issues. We sat at the bar the evening after our ATV tour and our bartender Fabiana, with the help of another server, managed to handle all of the bar plus the restaurant patrons. Moreover, while completely swamped she managed to take time to chat to me and my wife along with all the other patrons. Simply amazing ! We had a nature walk the next day and then a train ride back to Fairbanks. We got very lucky and saw the Aurora from the parking lot that evening. I’d book this property again.