Hawthorn Extended Stay by Wyndham Bloomington

Pool was closed

location of room / first floor

use of TV / need hotel staff help to set up

Large room. Bed was amazing. TV unlocked and was able to access every streaming service. Hotel was relatively quiet and the general cleanliness of the public areas was more than acceptable.

Room access keys were very unreliable. I had to get my access cards redone 4 times in 5 days. After a long day, the last thing I wanted to do was trudge to the front desk to get a working key. The housekeeping staff was not reliable. Our room was supposed to be cleaned daily, that only happened 2 times. The front desk response was to tell me that housekeeping had told the front desk that our room was cleaned. After the 3rd time they failed to clean our room, I asked for the manager to call me. It’s been 5 days since I checked out, and I’m still waiting for that call. The WiFi was worthless in the evening. Even with a mostly empty hotel, I could not stream a movie consistently. Breakfast, while extensive, was hit or miss. Waffles, toast, and cereal, was ok, hot foods on the steamer table were meh at best. Sat too long with too much heat and it turns eggs rubbery, biscuits hard, gravy gloopy, and potatoes greasy.

The room was clean , and it was very spacious.

The television in my room did not have any reception, and after several attempts, we gave up. I was very unhappy about this because watching television is a part of the experience, and we were not able to have that part of the experience. I did ask for a discount on my price. I am waiting to hear back from a manager. I

This is the worst hotel I have stayed at and if I do not receive my refund there is going to be BIG problems. I am not injured from slipping and falling in water that was leaking from the ceiling. My side is bruised up. I reported the ceiling leak for nothing to be done about it.

The nasty hair in the tub i could not even shower. I again told them and they said they sent everyone home and could not do anything. The dripping ceiling that I could not sleep at all. Oo let's go back to I am INJURED due to slipping on water coming from a leak in the ceiling. All the amenities that they sell you to get yoi to book are closed. Pool CLOSED Bar CLOSED work out CLOSED They give you nothing and charge double.

Breakfast , front desk staff

pool was not available

Nothing no disrespect

The outside looked different from the picture when i book the hotel and it don't look like a hotel