Althoff Grandhotel Schloss Bensberg

Good

Always a pleasure to stay at Althoff Bensberg

Lovely five star hotel. Helpful staff. Some issue with WiFi but staff helped with provision of enhancer. Wonderful pool area.

I visited the hotel with my handicapped sister and my 90-year old parents who both need assistive devices for walking. We went there for the hotel spa and their Michelin-star rated restaurant. The access to the spa only has stairs (!), and the restaurant elevator wasn't working, so that they had to drive us to the lobby for my incontinent mother to use the bathroom during the meal. Carpeted floors, cobblestone walkway, long distances etc. - a nightmare for people who can't walk. We had to leave after one night, following a long and difficult international trip to get there. The hotel reimbursed us for just 10% of both rooms and two nights - even for the one we didn't stay. Just in case you are wondering, the hotel is advertised as highly accessible! Hotels.com hasn't offered much either to make up for the lost time, cost and frustrations.

I loved it! The only thing the mattress could be more comfortable!

Excellent hotel, very clean, big rooms

We had a lovely few nights here. The hotel was beautiful and the room was fantastic. However I was surprised to find that we had to pay to park in the hotel car park- I would expect that to be free for guests. It cost us over €80 just to park! Plus it was difficult to get food at the hotel- all the restaurants and Dali bar were fully booked and we couldn’t get a quick reasonably priced lunch either. Breakfast was also very pricey so we ate out every day. The spa was very pleasant and we found all the staff very friendly and helpful. Overall a lovely stay, just a shame about car park and restaurants.

This is my third time staying here. Every time I feel that I’m special to the hotel. The breakfast, the room and the dinner were excellent. The room is very big and luxury. Free various drinks in the minibar are very generous. I can’t think of any weakness of the hotel. I will always stay here in the future.

This hotel is a true piece of art... It is situated about 30 mins away from Cologne and it's beautiful grounds are situated on a quite hill top. Service, quality and breakfast are top notch. Also the restaurants located on the grounds are amazing.Beautiful and large rooms. Worth visiting

It was amazing. This hotel was more than expected. I highly recommend it. Location is wonderful, we were close to many restaurants and shops. I will come back.